| Main Title |
Expert Systems Show Promise for Customer Inquiries. Management and Operations. |
| Author |
Males, R. M. ;
Coyle, J. A. ;
Borchers, H. J. ;
Hertz, B. G. ;
Grayman, W. M. ;
|
| CORP Author |
Environmental Protection Agency, Cincinnati, OH. Risk Reduction Engineering Lab. |
| Publisher |
c1992 |
| Year Published |
1992 |
| Report Number |
EPA/600/J-92/128; |
| Stock Number |
PB92-166636 |
| Additional Subjects |
Public utilities ;
Water supply ;
Expert systems ;
Water quality ;
Ground water ;
Consumer affairs ;
Public relations ;
Consumer problems ;
Knowledge bases(Artificial intelligence) ;
Prototypes ;
Administration ;
Management ;
Reprints ;
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| NTIS |
PB92-166636 |
Some EPA libraries have a fiche copy filed under the call number shown. |
|
07/26/2022 |
|
| Collation |
10p |
| Abstract |
The article describes results of a study to use expert systems technology in a water utility. The three-year study has resulted in the development of computerized expert systems whose basic principles should be broadly applicable to other water utilities. The system described in the article, called a customer query expert system, is designed to assist administrative personnel in handling customers' inquiries and complaints about water quality. The system has been developed as a prototype and will be placed in field operation for further testing and refinement in the near future. Significant effort, however, is expected to be necessary to move from prototype 'proof-of-concept' demonstrations to fully featured systems that are of practical use in the field. |
| Supplementary Notes |
Pub. in Jnl. of American Water Works Association, v84 n2 p42-49 Feb 92. |
| NTIS Title Notes |
Journal article. |
| Title Annotations |
Reprint: Expert Systems Show Promise for Customer Inquiries. Management and Operations. |
| Category Codes |
43F; 91A |
| NTIS Prices |
PC A02/MF A01 |
| Primary Description |
600/14 |
| Document Type |
NT |
| Cataloging Source |
NTIS/MT |
| Control Number |
214322730 |
| Origin |
NTIS |
| Type |
CAT |
