| Document Number: 1 |
Full Record |
| Main Title |
Delivering quality service : balancing customer perceptions and expectations / |
| Author |
Zeithaml, Valarie A.
|
| Other Authors |
|
| Publisher |
Free Press ; Collier Macmillan, |
| Year Published |
1990 |
| OCLC Number |
20357056 |
| ISBN |
0029357012; 9780029357019; 9781439167281; 1439167281 |
| Subjects |
Customer services ;
Service industries--Quality control--Mathematical models ;
Consommateurs ;
Service áa la clientèle ;
Contrãole de qualité ;
Marketing ;
Service industries--Marketing ;
Kwaliteitszorg ;
Klantgerichtheid ;
Controle de qualidade ;
Qualité--Contrãole ;
Verkauf--(DE-601)09139743X--(DE-STW)19139-2 ;
Produktqualität--(DE-601)091384621--(DE-STW)12809-4
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| ELBM |
HF5415.5.Z45 1990 |
|
AWBERC Library/Cincinnati,OH |
10/19/1990 |
|
| Collation |
xii, 226 pages : illustrations ; 25 cm |
|
| Document Number: 2 |
Full Record |
| Main Title |
Getting results : five absolutes for high performance / |
| Author |
Longenecker, Clinton O.
|
| Other Authors |
|
| Publisher |
Jossey-Bass, |
| Year Published |
2001 |
| OCLC Number |
46462885 |
| ISBN |
0787953881 (alk. paper) 9780787953881 (alk. paper) |
| Subjects |
Organizational effectiveness ;
Organizational behavior ;
Total quality management ;
Prestatiebeoordeling--gtt ;
Organisatiegedrag--gtt ;
Kwaliteitszorg--gtt ;
Effectiviteit--gtt ;
Leiderschap--gtt
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| ELCM |
HD58.9.L665 2001 |
|
NVFEL Library/Ann Arbor, MI |
05/09/2008 |
|
| Edition |
1st ed. |
| Collation |
xvii, 195 p. : ill. ; 24 cm. |
|
| Document Number: 3 |
Full Record |
| Main Title |
Introduction to quality engineering : designing quality into products and processes / |
| Author |
Taguchi, Gen'ichi, ;
Taguchi, Gen ichi
|
| Publisher |
The Organization, |
| Year Published |
1986 |
| OCLC Number |
16277853 |
| ISBN |
9283310845; 9789283310846; 9283310837; 9789283310839 |
| Subjects |
Quality control ;
Engineering design ;
Statistische Qualitätskontrolle ;
Versuchsplanung ;
Kwaliteitszorg ;
Ingenier ia de dise no
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EKBM |
TS156.T3413 1986 |
|
Research Triangle Park Library/RTP, NC |
08/16/2002 |
|
| Collation |
vi, 191 pages : illustrations ; 23 cm |
|
| Document Number: 4 |
Full Record |
| Main Title |
Moving ahead with ISO 14000 : improving environmental management and advancing sustainable development / |
| Other Authors |
|
| Publisher |
Wiley, |
| Year Published |
1997 |
| OCLC Number |
35521678 |
| ISBN |
0471168777; 9780471168775 |
| Subjects |
ISO 14000 Series Standards ;
Manufacturing industries--Environmental aspects ;
Sustainable development ;
Kwaliteitszorg ;
Ondernemingen ;
Milieu ;
ISO-normen ;
Aufsatzsammlung
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EJBM |
TS155.7.M68 1997 |
|
Headquarters Library/Washington,DC |
05/02/2016 |
| EJDM |
TS155.7.M68 1997 |
|
Env Science Center Library/Ft Meade,MD |
03/13/1999 |
|
| Collation |
xv, 302 pages : illustrations ; 26 cm. |
|
| Document Number: 5 |
Full Record |
| Main Title |
Quality in action : 93 lessons in leadership, participation, and measurement / |
| Author |
Townsend, Patrick L.
|
| Other Authors |
|
| Publisher |
J. Wiley, |
| Year Published |
1992 |
| Report Number |
91025776 |
| OCLC Number |
24064856 |
| ISBN |
0471552062; 9780471552062 |
| Subjects |
Total quality management ;
Industrial management ;
Kwaliteitszorg ;
Management--(DE-588)4037278-9 ;
Qualitätsmanagement--(DE-588)4219057-5 ;
Gestion d'entreprise ;
Qualité--Contrãole
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EJDM HRD |
HD62.15.T69 1992 |
|
Env Science Center Library/Ft Meade,MD |
05/13/1994 |
|
| Collation |
xxi, 262 pages : illustrations ; 24 cm |
|
| Document Number: 6 |
Full Record |
| Main Title |
Strategic environmental management : using TQEM and ISO 14000 for competitive advantage / |
| Author |
Wever, Grace,
|
| Publisher |
Wiley, |
| Year Published |
1996 |
| OCLC Number |
34152801 |
| ISBN |
047114746X; 9780471147466 |
| Subjects |
Industrial management--Environmental aspects ;
Total quality management ;
ISO 14000 Series Standards ;
Environmental management ;
Strategisch management ;
Ecologische aspecten ;
Kwaliteitszorg ;
ISO-normen ;
Strategisches Management--(DE-588)4124261-0 ;
Umweltbezogenes Management--(DE-588)4201709-9
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EJEM |
HD30.255.W48 1996 |
|
OCSPP Chemical Library/Washington,DC |
10/25/1996 |
|
| Collation |
xviii, 299 p. : ill. ; 26 cm. + 1 computer disk (3 1/2 in.). |
|
| Document Number: 7 |
Full Record |
| Main Title |
The benchmarking book / |
| Author |
Spendolini, Michael.
|
| Publisher |
Amacom, |
| Year Published |
1992 |
| OCLC Number |
25130726 |
| ISBN |
0814450776; 9780814450772; 0814478662; 9780814478660; 0585025983; 9780585025988 |
| Subjects |
Total quality management ;
Benchmarking ;
Kwaliteitszorg ;
Prestatiebeoordeling ;
Organisatieonderzoek ;
Organization and Administration
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EOAM |
HD62.15S65 1992 |
|
Region 8 Technical Library/Denver,CO |
02/03/1995 |
|
| Collation |
xiv, 209 pages : illustrations ; 24 cm |
|
| Document Number: 8 |
Full Record |
| Main Title |
The lean Six Sigma pocket toolbook : a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity / |
| Other Authors |
|
| Publisher |
McGraw-Hill, |
| Year Published |
2005 |
| OCLC Number |
56971879 |
| ISBN |
0071441190; 9780071441193 |
| Subjects |
Six sigma (Quality control standard) ;
Production management ;
Efficiency, Organizational ;
Process Assessment (Health Care) ;
Total Quality Management ;
Kwaliteitszorg ;
Produktion ;
Qualitätsmanagement ;
Statistische Qualitätskontrolle ;
Efficiency, Organizational--standards ;
Produktion--(DE-588)4047347-8 ;
Qualitätsmanagement--(DE-588)4219057-5 ;
Statistische Qualitätskontrolle--(DE-588)4182962-1 ;
Qualitèatsmanagement ;
Statistische Qualitèatskontrolle ;
Qualitèatsmanagement--(DE-588)4219057-5 ;
Statistische Qualitèatskontrolle--(DE-588)4182962-1
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EOAM |
TS156.L375 2005 |
ELN collection |
Region 8 Technical Library/Denver,CO |
08/20/2014 |
|
| Collation |
vi, 282 pages : illustrations ; 21 cm |
|
| Document Number: 9 |
Full Record |
| Main Title |
Total quality management in government : a practical guide for the real world / |
| Author |
Cohen, Steven,
|
| Other Authors |
|
| Publisher |
Jossey-Bass, |
| Year Published |
1993 |
| OCLC Number |
27144489 |
| ISBN |
1555425399; 9781555425395 |
| Subjects |
Public administration ;
Total quality management in government ;
Administrative agencies ;
Openbaar bestuur ;
Kwaliteitszorg ;
Administracao publica ;
Governments ;
Management methods
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| ERAM |
JF1411.C64 1993 |
|
Region 9 Library/San Francisco,CA |
08/20/1993 |
| ESAM |
JF1411.C64 1993 |
|
Region 10 Library/Seattle,WA |
07/09/1993 |
|
| Edition |
1st ed. |
| Collation |
xxii, 228 pages : illustrations ; 24 cm. |
|
