Brief Records : EPA National Library Catalog

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Document Number: 26 Full Record
Main Title Environmental Protection Agency : Customer Service Plan.
Publisher [U.S. Environmental Protection Agency],
Year Published 2011
Report Number 190B12006
OCLC Number 1226770560
Subjects Customer services--United States ; Planning
Additional Subjects United States--Environmental Protection Agency--Planning
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=P100DR68.PDF
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
ELBD NSCEP EPA 190-B-12-006 Online only via NSCEP - no print copies available AWBERC Library/Cincinnati,OH 12/23/2020
Collation 1 online resource (10 pages)
Document Number: 27 Full Record
Main Title EPA National Customer Service Conference : April 14-15, 1998, conference proceedings : hosted by EPA region 6 at the Harvey Hotel, Plano, Texas.
Publisher U.S. Environmental Protection Agency, Office of Policy,
Year Published 1998
Report Number 235-R-98-003
OCLC Number 45381361
Subjects Environmental policy--United States--Congresses ; Customer services--United States--Congresses
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=40000PKM.PDF
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
ELBD ARCHIVE EPA 235-R-98-003 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
Collation iv, 60 pages ; 28 cm
Document Number: 28 Full Record
Main Title Expanding water utility services beyond water supply /
Other Authors
Author Title of a Work
Raucher, Robert S.
Publisher Water Research Foundation,
Year Published 2012
OCLC Number 778801507
ISBN 9781605731667; 1605731668
Subjects Water utilities--Customer services--United States
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
ELBM  HD4461.E96 2012 AWBERC Library/Cincinnati,OH 04/02/2012
EOAM  HD4461.E96 2012 Region 8 Technical Library/Denver,CO 04/27/2012
Collation xx, 125, [35] p. : ill. ; 28 cm. +
Document Number: 29 Full Record
Main Title Firing on all cylinders : the service/quality system for high-powered corporate performance /
Author Clemmer, Jim,
Other Authors
Author Title of a Work
Sheehy, Barry.
Publisher Macmillan of Canada,
Year Published 1990
OCLC Number 21045535
ISBN 0771599676; 9780771599675
Subjects Customer service--Management ; Quality of products--Management ; Success in business ; Total quality management ; Customer services--Management ; Service a la clientele--Gestion ; Qualite des produits--Gestion ; Succes dans les affaires
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EHAM  HF5386 C54 Region 1 Library/Boston,MA 09/02/1994
Collation ix, 292 p. : ill. ; 24 cm.
Document Number: 30 Full Record
Main Title Fish!: a remarkable way to boost morale and improve results.
Author Lundin, Stephen C.,
Other Authors
Author Title of a Work
Paul, Harry,
Christensen, John,
Publisher Hyperion,
Year Published 2000
OCLC Number 42476709
ISBN 0786866020; 9780786866021
Subjects Employee motivation ; Customer services ; Motivation ; Morale ; Attitude ; Workplace--psychology ; Organizational Innovation ; Leadership ; Consumer Satisfaction
Internet Access
Description Access URL
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1401/99049306-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1207/99049306-d.html
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EMAM  HF5549.5.M63.L864 2000 Region 6 Library/Dallas,TX 10/27/2011
EMAR  HF5549.5.M63.L864 2000 Houston Laboratory Library Collection Region 6 Library/Dallas,TX 07/09/2012
Collation 112 p. ; 22 cm.
Document Number: 31 Full Record
Main Title Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines.
CORP Author United States. Environmental Protection Agency.
Publisher U.S. Environmental Protection Agency, Office of Policy,
Year Published 1998
Report Number OP-233-B-98-003; OP-235-B-98-003; EPA OP-235-B-98-003; EPA 235-B-98-003
OCLC Number 52377471
Subjects Customer services
Additional Subjects United States--Environmental Protection Agency--Customer services
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=20011GQX.PDF
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJED  EPA 235/B-98-003 OCSPP Chemical Library/Washington,DC 11/04/2005
ELBD ARCHIVE EPA 233-B-98-003 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
Collation 1 volume ; 28 cm
Document Number: 32 Full Record
Main Title Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines.
CORP Author United States. Environmental Protection Agency.
Publisher U.S. Environmental Protection Agency, Office of Policy,
Year Published 1999
Report Number EPA-233-B-00-002; OP-233-B-99-002; EPA-233-B-99-002
OCLC Number 42742733
Subjects Customer services
Additional Subjects United States--Environmental Protection Agency--Customer services
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=2000WIQG.PDF
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=40000PAS.PDF
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EHAD  EPA/233-B-99-002 Region 1 Library/Boston,MA 11/19/1999
EJBD  EPA 233-B-99-002 Headquarters Library/Washington,DC 07/16/2013
ELBD ARCHIVE EPA 233-B-99-002 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
ELBD  EPA 233-B-99-002 AWBERC Library/Cincinnati,OH 11/19/1999
ESAD  EPA-233-B-00-002 Region 10 Library/Seattle,WA 12/03/1999
Edition Rev. ed.
Collation 1 volume
Document Number: 33 Full Record
Main Title High tech, high touch : library customer service through technology /
Author Jurewicz, Lynn,
Other Authors
Author Title of a Work
Cutler, Todd.
Publisher American Library Association,
Year Published 2003
OCLC Number 52302153
ISBN 0838908608; 9780838908600
Subjects Libraries and the Internet ; Public services (Libraries)--Technological innovations ; Customer services--Technological innovations ; Library Web sites ; Dienstverlening ; Bibliotheken ; Informatietechnologie
Internet Access
Description Access URL
http://ezsecureaccess.balamand.edu.lb/login?url=http://portal.igpublish.com/iglibrary/search/ALAB0000013.html
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJAM  Z674.75.I58J87 2003 Region 3 Library/Philadelphia, PA 01/21/2005
Collation viii, 142 pages ; 25 cm
Document Number: 34 Full Record
Main Title How to give exceptional customer service /
Author Ford, Lisa.
Other Authors
Author Title of a Work
Ford, Lisa.
Publisher CareerTrack Publications,
Year Published 1991
OCLC Number 28316019
ISBN 0943066867; 9780943066868; 0943066875; 9780943066875; 1559770228; 9781559770224; 1559771119 - v.4; 9781559771115 - v.4
Subjects Customer services ; Customer relations ; Consumer satisfaction ; Consumer Behavior ; Public Relations ; Consumer Satisfaction--videocassettes ; Public Relations--videocassettes
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDV AV HF5415.5H847 1991 v.1-4 Env Science Center Library/Ft Meade,MD 09/27/2002
Collation 4 videocassettes (347 min.) : sound, color ; 1/2 in.
Document Number: 35 Full Record
Main Title Improving customer service : accompanying report of the National Performance Review, Office of the Vice President ; [Vice President Al Gore].
Other Authors
Author Title of a Work
Gore, Albert,
CORP Author National Performance Review (U.S.),
Publisher The Review,
Year Published 1994
Stock Number 040-000-00618-4
OCLC Number 29933144
ISBN 0160420032; 9780160420030
Subjects Bureaucracy--United States ; Administrative agencies--United States--Management ; Customer services ; Customer relations ; Administrative agencies--Management ; Customer service--United States ; Government productivity--United States
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS384
https://purl.fdlp.gov/GPO/LPS384
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EHAD  01A0006607A Region 1 Library/Boston,MA 08/06/1994
EMBM  JK849.A3N37 1993 NRMRL/GWERD Library/Ada,OK 07/23/1994
ERAM  JK421.N374 1993 Region 9 Library/San Francisco,CA 01/01/1988
Collation 27 pages ; 28 cm
Document Number: 36 Full Record
Main Title Measuring customer satisfaction
Author Gerson, Richard F.
Publisher Crisp Publications,
Year Published 1993
OCLC Number 27859528
ISBN 1560521783
Subjects Consumer satisfaction ; Customer services--Evaluation
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDM  HRD HF5415.5.G46 1993 Env Science Center Library/Ft Meade,MD 05/10/1996
Collation ix, 112 p. : ill. ; 26 cm.
Document Number: 37 Full Record
Main Title Office of Pesticide Programs Report on Customer Satisfaction with Program Services. Targeting OPP Customer Service Improvements.
CORP Author Environmental Protection Agency, Washington, DC. Office of Pesticide Programs.
Publisher U.S. Environmental Protection Agency, Office of Pesticide Programs,
Year Published 1995
Report Number EPA-730-R-95-001
Stock Number PB96-131735
OCLC Number 34647169
Additional Subjects United States--Environmental Protection Agency--Office of Pesticide Programs--Customer services ; US EPA ; Customer service ; Surveys ; Information dissemination ; Technical assistance ; Program management ; Intergovernmental relationships ; Federal government ; State government ; Telecommunications ; Performance evaluation ; Attitudes(Psychology) ; Perception ; Recommendations ; Office of Pesticide Programs ; Regional government
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=2000012F.PDF
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJBD  EPA-730-R-95-001 Headquarters Library/Washington,DC 05/10/1996
ELBD ARCHIVE EPA-730-R-95-001 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
NTIS  PB96-131735 Some EPA libraries have a fiche copy filed under the call number shown. 07/26/2022
Collation {42 p.} : ill. ; 28 cm.
Document Number: 38 Full Record
Main Title Proceedings of EPA's second National Customer Service Conference : November 30 - December 1, 1999 : hosted by EPA region 3 Philadelphia, Pennsylvania.
Other Authors
Author Title of a Work
Bonner, Patricia,
Publisher United States Environmental Protection Agency, Office of Policy, Economics & Innovation,
Year Published 2000
Report Number 230-R-00-002; EPA 230-R-00-002
OCLC Number 48079335
Subjects Environmental policy--United States--Congresses ; Customer services--United States--Congresses
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS18339
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=40000J3Q.PDF
https://purl.fdlp.gov/GPO/LPS18339
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EHAD  EPA/230/R-00-002 Region 1 Library/Boston,MA 09/06/2002
EJAD  EPA 230/R-00-002 Region 3 Library/Philadelphia, PA 02/14/2003
EJBD  EPA 230-R-00-002 Headquarters Library/Washington,DC 09/11/2009
ELBD ARCHIVE EPA 230-R-00-002 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
Collation vii, 153 pages : illustrations ; 28 cm
Document Number: 39 Full Record
Main Title Putting customers first '95 : standards for serving the American people /
Other Authors
Author Title of a Work
Clinton, Bill,
Gore, Al,
Gore, Albert,
CORP Author National Performance Review (U.S.)
Publisher [Executive Office of the President],
Year Published 1995
Stock Number 040-000-00663-0
OCLC Number 33890290
ISBN 0160483212; 9780160483219
Subjects Customer services--United States ; Customer services--Standards--United States ; Consumer satisfaction--United States ; Administrative agencies--United States--Management ; Bureaucracy--United States ; Administrative agencies--Management ; Government publicity--United States ; Customer relations
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS21992
https://hdl.handle.net/2027/mdp.39015037335083
http://www.npr.gov/library/nprrpt/annrpt/comsen95/index.html
http://govinfo.library.unt.edu/npr/library/nprrpt/csrpt/cusfir95/index.html
https://purl.fdlp.gov/GPO/LPS21992
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDM  JK469.A3N38 1995 Env Science Center Library/Ft Meade,MD 03/15/1996
ELCM  JK849.A3N38 1995 NVFEL Library/Ann Arbor, MI 03/28/1998
EMBM  JK849.A3N38 1995 NRMRL/GWERD Library/Ada,OK 05/10/1996
ERAM  JK849.A3N38 1995 Region 9 Library/San Francisco,CA 05/23/1997
Collation 232 pages : illustrations ; 28 cm
Document Number: 40 Full Record
Main Title Putting customers first : EPA rises to the challenge of Executive Order 12862 /
Publisher United States Environmental Protection Agency. Office of the Administrator,
Year Published 1994
Report Number EPA/100/F-94/002
OCLC Number 41630785
Subjects Customer services ; Customer relations
Additional Subjects United States--Environmental Protection Agency
Internet Access
Description Access URL
http://www.epa.gov/cgi-bin/claritgw
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=400000HD.PDF
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJED  EPA/100/F-94/002 OCSPP Chemical Library/Washington,DC 07/02/1999
ELBD ARCHIVE EPA 100/F-94-002 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
ELBD RPS EPA 100-F-94-002 repository copy AWBERC Library/Cincinnati,OH 09/05/2017
Collation 11 pages ; 28 cm
Document Number: 41 Full Record
Main Title Putting customers first : EPA's customer service plan.
Publisher U.S. Environmental Protection Agency, Policy, Planning, and Evaluation,
Year Published 1995
Report Number EPA 230-B-95-004
OCLC Number 33394579
Subjects Customer services--United States ; Planning ; Customer service--United States
Additional Subjects United States--Environmental Protection Agency--Planning
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=200091LE.PDF
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EHAD  EPA 230-B-95-004 Region 1 Library/Boston,MA 03/26/2013
EJAD  EPA 230/B-95-004 Region 3 Library/Philadelphia, PA 05/24/1996
EJBD  EPA 230-B-95-004 Headquarters Library/Washington,DC 09/08/2009
ELBD ARCHIVE EPA 230-B-95-004 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
ELCD  EPA 230-B-95-004 NVFEL Library/Ann Arbor, MI 08/11/2011
ESAD  EPA 230-B-95-004 Region 10 Library/Seattle,WA 06/06/1997
Collation 28 pages : photographs ; 28 cm
Document Number: 42 Full Record
Main Title Putting customers first : standards for serving the American people /
Other Authors
Author Title of a Work
Clinton, Bill,
Gore, Albert,
CORP Author National Performance Review (U.S.)
Publisher [Executive Office of the President] : For sale by the U.S. G.P.O., Supt. of Docs.,
Year Published 1994
Stock Number 040-000-00647-8
OCLC Number 31224825
ISBN 0160452260 :; 9780160452260
Subjects Government publicity--United States ; Customer services--United States ; Customer relations ; Consumer satisfication--United States ; Administrative agencies--United States--Management ; Bureaucracy--United States ; Customer service--United States ; Customer service--Law and legislation--United States ; Government productivity--United States
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS26426
https://hdl.handle.net/2027/mdp.39015032294707
https://eric.ed.gov/?id=ED384296
https://purl.fdlp.gov/GPO/LPS26426
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EHAD  01A0006607w Region 1 Library/Boston,MA 03/31/2006
ERAM  JK469.N38 1994 Region 9 Library/San Francisco,CA 02/17/1995
Collation 160 p. ; 28 cm.
Document Number: 43 Full Record
Main Title Quality customer service /
Author Martin, William B.
Publisher Crisp Publications,
Year Published 1993
OCLC Number 28110253
ISBN 1560522038 (pbk.); 9781560522034 (pbk.)
Subjects Customer services--Programmed instruction ; Customer relations--Programmed instruction ; Customer service--Programmed instruction
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDM  HRD HF5415.5.M17 1993 Env Science Center Library/Ft Meade,MD 09/02/1994
Edition 3rd ed.
Collation vi, 89 p. : ill. ; 26 cm.
Document Number: 44 Full Record
Main Title Running an effective help desk planning, implementing, marketing, automating, improving, outsourcing /
Author Czegel, Barbara
Publisher John Wiley,
Year Published 1994
OCLC Number 30668307
ISBN 0471025445 (pbk. : acid-free paper)
Subjects Computer industry--Customer services--Management ; Electronic office machine industry--Customer services--Management ; Information Services--organization & administration
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EHAM  HD9696.C62C96 1994 Region 1 Library/Boston,MA 05/24/1996
Collation xxi, 376 p. : ill. ; 24 cm.
Document Number: 45 Full Record
Main Title Service to the public how effective and responsive is the government? : statement of Lawrence H. Thompson, Assistant Comptroller General, Human Resources Division, before the Committee on Ways and Means, House of Representative /
Author Thompson, Lawrence H.
Publisher GAO,
Year Published 1991
Report Number GAO/T-HRD-91-26
OCLC Number 26680644
Subjects Government productivity--United States--Measurement ; Government--Customer services
Additional Subjects United States--General Accounting Office
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJED  GAO/T-HRD-91-26 OCSPP Chemical Library/Washington,DC 03/05/1993
Collation 20 p. ; 28 cm.
Document Number: 46 Full Record
Main Title Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /
Other Authors
Author Title of a Work
Gore, Albert
CORP Author National Performance Review (U.S.),
Publisher National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs.,
Year Published 1996
Stock Number 040-000-00670-2
OCLC Number 34560493
ISBN 0160485762; 9780160485763
Subjects Benchmarking (Management)--United States ; Total quality management in government--United States ; Consumer complaints--United States ; Consumer satisfaction--United States ; Complaints (Administrative procedure)--United States ; Customer services--United States
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS21995
http://www.npr.gov/library/papers/benchmrk/bstprac.html
https://purl.fdlp.gov/GPO/LPS21995
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
ELBM  JK468.T67N37 1996 AWBERC Library/Cincinnati,OH 02/28/1998
Collation iii, 40 pages : illustrations ; 28 cm
Document Number: 47 Full Record
Main Title Tucson water turnaround : crisis to success /
Author McGuire, Michael J.,
Other Authors
Author Title of a Work
Pearthree, Marie Slezak,
Publisher American Water Works Association,
Year Published 2020
OCLC Number 1126348562
ISBN 9781625763433; 1625763433
Subjects Water-supply--Arizona--Tucson--History--20th century ; Drinking water--Contamination--Arizona--Tucson--History--20th century ; Water utilities--Customer services--Arizona--Tucson--History--20th century
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
ERAM  TD224.A7M386 2020 Region 9 Library/San Francisco,CA 02/24/2020
Collation pages cm
Document Number: 48 Full Record
Main Title Understanding and enhancing the impact of consumer confidence reports
Other Authors
Author Title of a Work
Lazo, Jeffrey K.
Publisher Awwa Research Foundation,
Year Published 2004
OCLC Number 57682398
Subjects Water utilities--United States--Management ; Water utilities--United States--Marketing ; Water utilities--United States--Customer services ; Consumer confidence--United States
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
ELBM  HD4461.U53 2004 AWBERC Library/Cincinnati,OH 05/04/2005
Collation 249 p. ; 28 cm.
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