Brief Records : EPA National Library Catalog

Items Found: 48
Showing Items: 1 - 25
Your Search: (SUBJECT=Customer services)

Document Number: 1	Full Record
Main Title	Achieving excellence in customer service.
Publisher	[Dept. of the Treasury Internal Revenue Service],
Year Published	1988
Report Number	EPA 210/B-88/001; EPA 210/B-88/001x
OCLC Number	27805904
Subjects	Customer services
Internet Access	Description Access URL https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=90081D00.PDF
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJBD  EPA 210/B-88-001 Headquarters Library/Washington,DC 09/26/2014 ELBD ARCHIVE EPA 210-B-88-001 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
Collation	3 volumes ; 28 cm
Document Number: 2	Full Record
Main Title	Benchmarking performance indicators for water and wastewater utilities : 2007 annual survey data and analysis report /
Other Authors	Author Title of a Work Anderson, John V.
Publisher	American Water Works Association,
Year Published	2008
OCLC Number	213447069
ISBN	9781583215739; 1583215735
Subjects	Water treatment plants--United States--Cost control--Evaluation ; Water utilities--Customer services--United States--Evaluation ; Water treatment plants--Canada--Cost control--Evaluation ; Water utilities--Customer services--Canada--Evaluation ; Benchmarking (Management) ; Water-supply ; Sewage--Purification
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status ELBM  TD434.L34 2006 AWBERC Library/Cincinnati,OH 07/05/2011
Collation	ix, 85 p. ; 22 x 28 cm.
Document Number: 3	Full Record
Main Title	Benchmarking water utility customer relations best practices
Author	Patrick, Roger.
Other Authors	Author Title of a Work Kozlosky, Christine.
Publisher	Awwa Research Foundation : American Water Works Association ;
Year Published	2006
OCLC Number	65177220
Subjects	Water utilities--Customer services ; Benchmarking (Management)
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status ELBM  HD4456.P38 2006 AWBERC Library/Cincinnati,OH 04/28/2006
Collation	xxiii, 134 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.)
Document Number: 4	Full Record
Main Title	Best practices in customer service
Other Authors	Author Title of a Work Zemke, Ron. Woods, John A.
Publisher	HRD Press ;
Year Published	1999
OCLC Number	40158872
ISBN	0814470289
Subjects	Customer services ; Consumer Satisfaction ; Public Relations ; Service a la client ele
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status ELCM  HF5415.5.B484 1999 NVFEL Library/Ann Arbor, MI 12/21/2005
Edition	1st AMACOM ed. 1999
Collation	xvii, 414 p. : ill. ; 28 cm.
Document Number: 5	Full Record
Main Title	Beyond customer service : keeping customers for life /
Author	Gerson, Richard F.
Publisher	Crisp Publications,
Year Published	1992
OCLC Number	25899047
ISBN	1560521155; 9781560521150
Subjects	Customer relations ; Customer services ; Consumer Satisfaction
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJDM  HRD HF5415.5.G458 1992 Env Science Center Library/Ft Meade,MD 09/02/1994
Collation	88 p. : ill. ; 26 cm.
Document Number: 6	Full Record
Main Title	Blair House papers : January 1997 /
Other Authors	Author Title of a Work Clinton, Bill, Gore, Al, Gore, Albert
CORP Author	National Performance Review (U.S.)
Publisher	National Performance Review,
Year Published	1997
OCLC Number	36323622
Subjects	Administrative agencies--United States--Management ; Executive departments--United States--Management ; Customer services--United States ; Government productivity--United States ; Administrative agencies--Management ; Executive departments--Management ; Administrative agencies--United States--Reorganization--Congresses ; Administrative agencies--United States--Finance--Congresses ; Customer services--United States--Congresses ; Government productivity--United States--Congresses
Additional Subjects	Blair House (Washington, DC)--Congresses
Internet Access	Description Access URL http://www.npr.gov http://purl.access.gpo.gov/GPO/LPS19936 http://clinton2.nara.gov/WH/New/html/BOOK.PDF http://www.npr.gov/library/papers/bkgrd/blair.html http://govinfo.library.unt.edu/npr/library/papers/bkgrd/blair.html https://purl.fdlp.gov/GPO/LPS19936
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJDM  JK421.N34 1997 Env Science Center Library/Ft Meade,MD 04/25/1997 EOAM  JK421.N34 1997 Region 8 Technical Library/Denver,CO 11/02/2015
Collation	xi, 43 pages ; 18 cm
Document Number: 7	Full Record
Main Title	Common sense government : works better and costs less /
Other Authors	Author Title of a Work Gore, Al, Gore, Albert,
CORP Author	National Performance Review (U.S.)
Publisher	The Review : For sale by the U.S. G.P.O.,
Year Published	1995
Stock Number	040-000-00662-1
OCLC Number	33968701
ISBN	0160482518; 9780160482519
Subjects	Administrative agencies--United States--Management ; Bureaucracy--United States ; Customer services--United States ; Government productivity--United States ; Total quality management in government--United States ; Administrative agencies--Management
Internet Access	Description Access URL http://purl.access.gpo.gov/GPO/LPS55367 http://hdl.handle.net/2027/umn.31951d01220235u http://purl.fdlp.gov/GPO/gpo50164 http://utils.louislibraries.org/cgi-bin/lz0050.x?sitecode=LAVW?http://purl.access.gpo.gov/GPO/LPS55367 https://purl.fdlp.gov/GPO/LPS55367 http://utils.louislibraries.org/cgi-bin/lz0050.x?sitecode=LAVW?https://purl.fdlp.gov/GPO/LPS55367
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJDM  JK469.G67 1995 Env Science Center Library/Ft Meade,MD 09/29/1995 EMBM  JK469.N4 1995 NRMRL/GWERD Library/Ada,OK 09/29/1995 ERAM  JK421.G67 1995 Region 9 Library/San Francisco,CA 11/09/1995
Collation	160 p. : ill. ; 28 cm.
Document Number: 8	Full Record
Main Title	Common sense government : works better and costs less /
Author	Gore, Albert,
Other Authors	Author Title of a Work Clinton, Bill
Publisher	Random House,
Year Published	1995
OCLC Number	33410336
ISBN	0679771328; 9780679771326
Subjects	Government productivity--United States ; Public administration--United States--Management ; United States--Politics and government--1993-2001 ; Administrative agencies--United States--Management ; Bureaucracy--United States ; Customer services--United States ; Total quality management in government--United States
Additional Subjects	National Performance Review (US)
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EKBM  JK468.P75G562 1995 Research Triangle Park Library/RTP, NC 09/06/2002 ELAM  JK468.P75G562 1995 Region 5 Library/Chicago,IL 04/06/2010
Collation	xxvii, 315 p. : ill. ; 21 cm.
Document Number: 9	Full Record
Main Title	Controls and oversight needed to improve administration of EPA's customer service lines /
CORP Author	United States. Environmental Protection Agency. Office of the Inspector General,
Publisher	U.S. Environmental Protection Agency, Office of Inspector General,
Year Published	2013
Report Number	13-P-0432
OCLC Number	880676455
Subjects	Customer services--United States ; Auditing
Additional Subjects	United States--Environmental Protection Agency--Auditing
Internet Access	Description Access URL https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=P100TG8A.PDF http://purl.fdlp.gov/GPO/gpo49372 http://www.epa.gov/oig/reports/2013/20130926-13-P-0432.pdf
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status ELBD NSCEP EPA 13-P-0432 Online only via NSCEP - no print copies available AWBERC Library/Cincinnati,OH 11/25/2019
Collation	1 online resource (40 pages)
Document Number: 10	Full Record
Main Title	Customer attitudes, behavior, and the impact of communications efforts
Author	Tatham, Elaine L.
Other Authors	Author Title of a Work Tatham, Chris. Mobley, Jane.
Publisher	Awwa Research Foundation : American Water Works Association,
Year Published	2004
OCLC Number	54065056
ISBN	1583213090
Subjects	Water utilities--Customer services--United States ; Water utilities--United States--Public opinion ; Water utilities--United States--Management ; Customer relations ; Business communication
Internet Access	Description Access URL Publisher description http://catdir.loc.gov/catdir/enhancements/fy0629/2004041086-d.html
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status ELBM  HD4461.T38 2003 AWBERC Library/Cincinnati,OH 03/19/2004
Collation	xix, 97 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.)
Document Number: 11	Full Record
Main Title	Customer satisfaction measurement and management : using the voice of the customer /
Author	Naumann, Earl
Other Authors	Author Title of a Work Giel, Kathleen
Publisher	Thomson Executive Press;
Year Published	1995
OCLC Number	38423673
ISBN	0873894278
Subjects	Consumer satisfaction--Evaluation ; Customer services--Management
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJDM HRD HP5415.5.N328 1995 Env Science Center Library/Ft Meade,MD 01/28/2000
Collation	xix, 457 p. : ill. ; 24 cm.
Document Number: 12	Full Record
Main Title	Customer service : forging the links : participant's workbook /
Publisher	United States. Environmental Protection Agency. Office of Policy, Planning and Evaluation,
Year Published	1998
Report Number	EPA 235-B-98-002
OCLC Number	42903138
Subjects	Customer services--Handbooks, manuals, etc ; Customer Service--Handbooks, manuals, etc
Additional Subjects	United States--Environmental Protection Agency--Customer services
Internet Access	Description Access URL https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=40000PIM.PDF
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJBD  EPA 235-B-98-002 Headquarters Library/Washington,DC 02/06/2020 ELBD ARCHIVE EPA 235-B-98-002 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
Collation	61 pages : illustrations ; 28 cm
Document Number: 13	Full Record
Main Title	Customer service in government : a practical guide for managers and employees /
Author	Reischl, Dennis.
Other Authors	Author Title of a Work Miller, Claire A. Scott.
Publisher	FPMI Communications,
Year Published	1996
OCLC Number	37297789
ISBN	0936295716; 9780936295718
Subjects	Customer services--United States ; Customer relations--United States ; Administrative agencies--United States--Management ; Administrative agencies--Management
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EKAM  HF5415.4.R457 1996 Region 4 Library/Atlanta,GA 06/04/2021
Collation	65 pages : illustrations ; 26 cm
Document Number: 14	Full Record
Main Title	Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.
Publisher	U.S. Environmental Protection Agency,
Year Published	2000
Report Number	EPA 230-R-00-001
OCLC Number	44486489
Subjects	Environmental permits ; Customer services
Internet Access	Description Access URL https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=40000J0A.PDF
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EHAD  EPA/230/R-00-001 Region 1 Library/Boston,MA 09/13/2002 EJBD  EPA 230-R-00-001 Headquarters Library/Washington,DC 09/11/2009 ELBD ARCHIVE EPA 230-R-00-001 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023 ELBD RPS EPA 230-R-00-001 repository copy AWBERC Library/Cincinnati,OH 04/05/2017
Collation	1 volume (various pagings) : illustrations ; 28 cm
Document Number: 15	Full Record
Main Title	Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.
Publisher	U.S. Environmental Protection Agency, Region II,
Year Published	1999
Report Number	EPA 902-R-99-002
OCLC Number	43478748
Subjects	Environmental permits ; Customer services
Internet Access	Description Access URL https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=20007Y0M.PDF
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EHAD  EPA 902-R-99-002 Region 1 Library/Boston,MA 01/04/2016 EIAD  EPA 902-R-99-002 Region 2 Library/New York,NY 09/22/2000 EJBD  EPA 902-R-99-002 Headquarters Library/Washington,DC 05/17/2013 ELBD ARCHIVE EPA 902-R-99-002 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023 ERAD  EPA 902/R-99-002 Region 9 Library/San Francisco,CA 03/26/2013 ESAD  EPA 902-R-99-002 Region 10 Library/Seattle,WA 07/15/2000
Collation	1 volume (various pagings) : illustrations ; 28 cm
Document Number: 16	Full Record
Main Title	Customer Service in Region 5.
CORP Author	Environmental Protection Agency, Chicago, IL. Region V.
Publisher	U.S. Environmental Protection Agency, Region 5,
Year Published	1997
Report Number	EPA 905-R-97-001
Stock Number	PB2007-108436
OCLC Number	77500502
Subjects	Environmental policy--United States ; Customer services--United States
Additional Subjects	Customer service ; US EPA ; Federal agencies ; Management planning and control ; Access to information ; Public participation ; Pesticides ; Registration ; Compliance ; Enforcement ; National government ; Voluntary programs ; Grants ;
Internet Access	Description Access URL https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=2000G2A7.PDF http://tinyurl.com/y2mdge
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJBD  EPA 905-R-97-001 Headquarters Library/Washington,DC 12/29/2006 ELBD ARCHIVE EPA 905-R-97-001 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023 ELBD ARCHIVE EPA 905-R-97-001 AWBERC Library/Cincinnati,OH 01/04/2024 ELBD  EPA 905-R-97-001 AWBERC Library/Cincinnati,OH 10/19/2023 NTIS  PB2007-108436 Some EPA libraries have a fiche copy filed under the call number shown. 07/26/2022
Collation	38 p. ; 28 cm.
Document Number: 17	Full Record
Main Title	Customer service in the information environment /
Author	St. Clair, Guy,
Publisher	Bowker-Saur,
Year Published	1993
OCLC Number	28845271
ISBN	1857390040 (acid-free paper); 9781857390049 (acid-free paper)
Subjects	Information services ; Information services industry--Customer services ; Servicos de informacao ; Informatievoorziening ; Klantgerichtheid ; Services de documentation--Administration ; Auskunftsdienst
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJAM  Z674.4.S8 1993 Region 3 Library/Philadelphia, PA 11/28/2011
Collation	144 p. ; 24 cm.
Document Number: 18	Full Record
Main Title	Customer service plan : customer service hotline : solid waste and emergency response.
Publisher	U.S. Environmental Protection Agency,
Year Published	1994
Report Number	100/F-94/006
OCLC Number	557439620
Subjects	Customer services--United States ; Planning
Additional Subjects	United States--Environmental Protection Agency--Planning
Internet Access	Description Access URL https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=400000IB.PDF
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status ELBD ARCHIVE EPA 100-F-94-006 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
Collation	1 folded sheet (6 pages) : illustrations ; 22 cm
Document Number: 19	Full Record
Main Title	Customer service plan : executive summary.
Publisher	U.S. Environmental Protection Agency, Office of Cooperative Environmental Management,
Year Published	1994
Report Number	100/F-94/003; EPA 100-F-94-003
OCLC Number	56388027
Subjects	Customer services--United States ; Planning ; Customer service--United States
Additional Subjects	United States--Environmental Protection Agency--Planning
Internet Access	Description Access URL https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=400000HT.PDF
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJBD  EPA 100-F-94-003 Headquarters Library/Washington,DC 10/17/2018 ELBD ARCHIVE EPA 100-F-94-003 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
Collation	5 unnumbered pages ; 28 cm
Document Number: 20	Full Record
Main Title	Customer service plan : response to inquiries : communications, education, and public affairs.
Publisher	U.S. Environmental Protection Agency, Associate Administrator for Communications, Education and Public Affairs,
Year Published	1994
Report Number	EPA 100-F-94-007
OCLC Number	557402241
Subjects	Customer services--United States ; Planning
Additional Subjects	United States--Environmental Protection Agency--Planning
Internet Access	Description Access URL https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=400000IH.PDF
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJBD  EPA 100-F-94-007 Headquarters Library/Washington,DC 10/17/2018 ELBD ARCHIVE EPA 100-F-94-007 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
Collation	1 folded sheet (6 pages) : illustrations ; 22 cm
Document Number: 21	Full Record
Main Title	Customer service plan : water grants management : Office of Water and Region 6, Dallas, TX.
Publisher	U.S. Environmental Protection Agency, Office of Wetlands, Oceans and Watersheds,
Year Published	1994
Report Number	100/F-94/008
OCLC Number	557441983
Subjects	Customer services--United States ; Planning
Additional Subjects	United States--Environmental Protection Agency--Planning
Internet Access	Description Access URL https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=400000IN.PDF
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJBD  EPA 100-F-94-008 Headquarters Library/Washington,DC 11/07/2016 ELBD ARCHIVE EPA 100-F-94-008 Received from HQ AWBERC Library/Cincinnati,OH 10/04/2023
Collation	1 folded sheet (6 pages) : illustrations ; 22 cm
Document Number: 22	Full Record
Main Title	Customers for life : how to turn that one-time buyer into a lifetime customer /
Author	Sewell, Carl.
Other Authors	Author Title of a Work Brown, Paul B.
Publisher	Pocket Books,
Year Published	1991
OCLC Number	24217825
ISBN	0671747959 :
Subjects	Customer services ; Automobile industry and trade--Customer services--United States ; Automobile dealers--United States ; Public Relations
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EIAM  HF 5415.5.S49 1991 Region 2 Library/New York,NY 11/03/2000 STATUS
Collation	xxiv, 175 p. : ill. ; 21 cm.
Document Number: 23	Full Record
Main Title	Delivering quality service : balancing customer perceptions and expectations /
Author	Zeithaml, Valarie A.
Other Authors	Author Title of a Work Parasuraman, A. Berry, Leonard L.
Publisher	Free Press ; Collier Macmillan,
Year Published	1990
OCLC Number	20357056
ISBN	0029357012; 9780029357019; 9781439167281; 1439167281
Subjects	Customer services ; Service industries--Quality control--Mathematical models ; Consommateurs ; Service áa la clientèle ; Contrãole de qualité ; Marketing ; Service industries--Marketing ; Kwaliteitszorg ; Klantgerichtheid ; Controle de qualidade ; Qualité--Contrãole ; Verkauf--(DE-601)09139743X--(DE-STW)19139-2 ; Produktqualität--(DE-601)091384621--(DE-STW)12809-4
Internet Access	Description Access URL Sample text http://catdir.loc.gov/catdir/enhancements/fy0641/89023592-s.html Contributor biographical information http://catdir.loc.gov/catdir/bios/simon051/89023592.html Publisher description http://catdir.loc.gov/catdir/description/simon032/89023592.html Inhaltsverzeichnis http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1232305&custom%5Fatt%5F2=simple%5Fviewer Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1232305&custom_att_2=simple_viewer
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status ELBM  HF5415.5.Z45 1990 AWBERC Library/Cincinnati,OH 10/19/1990
Collation	xii, 226 pages : illustrations ; 25 cm
Document Number: 24	Full Record
Main Title	Developing customer service targets by assessing customer perspectives
Author	Rambo, Eric.
Other Authors	Author Title of a Work Baumgartner, Robert. Koenig, Carrie.
Publisher	Awwa Research Foundation,
Year Published	2004
Report Number	AWWARF 90988F
OCLC Number	55881622
Subjects	Water utilities--Customer services--Evaluation
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status ELBM  HD4461.R35 2004 AWBERC Library/Cincinnati,OH 11/26/2004
Collation	xxii, 161 p. : ill. ; 28 cm.
Document Number: 25	Full Record
Main Title	Digital government : building a 21st century platform to better serve the American people.
Publisher	[Executive Office of the President],
Year Published	2012
OCLC Number	877954281
Subjects	Administrative agencies--United States--Data processing ; Administrative agencies--Customer services--United States ; Internet in public administration--United States ; Public administration--Information resources management--United States ; Electronic government information--United States ; Transparency in government--United States ; Application program interfaces (Computer software) ; Administrative agencies--Data processing
Internet Access	Description Access URL http://purl.fdlp.gov/GPO/gpo23623 PDF version http://www.whitehouse.gov/sites/default/files/omb/egov/digital-government/digital-government-strategy.pdf HTML version http://www.whitehouse.gov/sites/default/files/omb/egov/digital-government/digital-government.html
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status ESAM  JK468.A8D54 2012 Region 10 Library/Seattle,WA 04/28/2014
Collation	i, 31 pages : illustrations ; 28 cm