Record Display for the EPA National Library Catalog
RECORD NUMBER: 11 OF 15Main Title | The coward's guide to conflict : empowering solutions for those who would rather run than fight / | |||||||||||
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Author | Ursiny, Timothy E. | |||||||||||
Publisher | Sourcebooks, | |||||||||||
Year Published | 2003 | |||||||||||
Stock Number | 1155998 | |||||||||||
OCLC Number | 50982397 | |||||||||||
ISBN | 1402200552 (pbk. : alk. paper); 9781402200557 (pbk. : alk. paper) | |||||||||||
Subjects | Interpersonal conflict ; Conflict management ; Conflict (Psychology) ; Interpersonal Relations | |||||||||||
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Collation | xx, 282 p. : ill. ; 23 cm. | |||||||||||
Notes | Includes bibliographical references (p. [275]-276) and index. |
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Contents Notes | You're not the only one out there who hates conflict -- Take the coward test -- Seven choices you can make in conflict -- The top 10 reasons people avoid conflict -- Why change? -- How to motivate yourself to deal with conflict -- The secret for motivating yourself to face conflict -- Confronting your fear one step at a time -- How to make conflict less frightening quickly -- How your integrity can help you face conflict -- Understanding when conflict is actually a good thing -- Building your knowledge, skills, and confidence -- Common causes of conflict -- We'd be fine if they weren't so different! -- Why people only think that they are angry (often they're not!) -- Five ways to listen and why people don't use them -- Four communication patterns to use if you want to keep fighting -- Don't assume the position. -- The role of selfishness -- If common sense is so common, then why don't they have it? -- You've got the tools, you've got the talent: techniques to handle any conflict -- The truth and nothing but the truth -- Discussing wants, fairness, and integrity -- Assertiveness, coward style -- Avoiding the top 10 mistakes made when dealing with upset people -- Talking about how you are talking -- The lesson of the swaying trees: embracing conflict -- Putting it all together: a step-by-step approach for dealing with conflict. Annotation |