Record Display for the EPA National Library Catalog


Main Title Designing conflict management systems : a guide to creating productive and healthy organizations /
Author Costantino, Cathy A.,
Other Authors
Author Title of a Work
Merchant, Christina Sickles,
Publisher Jossey-Bass Publishers,
Year Published 1996
OCLC Number 32922956
ISBN 0787901628 (alk. paper); 9780787901622 (alk. paper)
Subjects Conflict management ; Conflictmanagement ; Konfliktregelung ; Organisationspsychologie
Internet Access
Description Access URL
Contributor biographical information
Publisher description
Library Call Number Additional Info Location Last
EMBM  HD42.C68 1996 NRMRL/GWERD Library/Ada,OK 01/24/2011
ESAM  HD42.C68 1996 Region 10 Library/Seattle,WA 07/19/1996
Edition 1st ed.
Collation xx, 252 p. ; 24 cm.
Includes bibliographical references (p. 245-246) and index.
Contents Notes
Foreword / William L. Ury -- 1. How Organizations and Individuals Respond to Conflict -- 2. Recognizing Conflict Management as a System -- 3. Managing Conflict Effectively: Alternative Dispute Resolution and Dispute Systems Design -- 4. Involving the Stakeholders: Interest-Based Conflict Management Systems -- 5. Entry and Contracting: Starting the Systems Design Effort -- 6. Organizational Assessment: Looking at the Big Picture -- 7. Design Architecture: Constructing Conflict Management Models -- 8. Training and Education: Building the Knowledge and Skill Base -- 9. Implementation: Introducing the New System -- 10. Evaluation: Measuring Program Effectiveness -- 11. Incentives and Rewards: Creating Support for the System -- 12. Resistance and Constraints: Having Tea with Your Demons -- 13. Changing the Culture: Accepting Conflict and Encouraging Choice -- Epilogue: Implications for Improving Conflict Management Systems.