| Main Title |
Designing conflict management systems : a guide to creating productive and healthy organizations / |
| Author |
Costantino, Cathy A.,
|
| Other Authors |
|
| Publisher |
Jossey-Bass Publishers, |
| Year Published |
1996 |
| OCLC Number |
32922956 |
| ISBN |
0787901628 (alk. paper); 9780787901622 (alk. paper) |
| Subjects |
Conflict management ;
Conflictmanagement ;
Konfliktregelung ;
Organisationspsychologie
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EMBM |
HD42.C68 1996 |
|
NRMRL/GWERD Library/Ada,OK |
01/24/2011 |
| ESAM |
HD42.C68 1996 |
|
Region 10 Library/Seattle,WA |
07/19/1996 |
|
| Edition |
1st ed. |
| Collation |
xx, 252 p. ; 24 cm. |
| Notes |
Includes bibliographical references (p. 245-246) and index. |
| Contents Notes |
Foreword / William L. Ury -- 1. How Organizations and Individuals Respond to Conflict -- 2. Recognizing Conflict Management as a System -- 3. Managing Conflict Effectively: Alternative Dispute Resolution and Dispute Systems Design -- 4. Involving the Stakeholders: Interest-Based Conflict Management Systems -- 5. Entry and Contracting: Starting the Systems Design Effort -- 6. Organizational Assessment: Looking at the Big Picture -- 7. Design Architecture: Constructing Conflict Management Models -- 8. Training and Education: Building the Knowledge and Skill Base -- 9. Implementation: Introducing the New System -- 10. Evaluation: Measuring Program Effectiveness -- 11. Incentives and Rewards: Creating Support for the System -- 12. Resistance and Constraints: Having Tea with Your Demons -- 13. Changing the Culture: Accepting Conflict and Encouraging Choice -- Epilogue: Implications for Improving Conflict Management Systems. |
