Document Number: 1 |
Full Record |
Main Title |
Best practices in customer service |
Other Authors |
|
Publisher |
HRD Press ; |
Year Published |
1999 |
OCLC Number |
40158872 |
ISBN |
0814470289 |
Subjects |
Customer services ;
Consumer Satisfaction ;
Public Relations ;
Service a la client ele
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
ELCM |
HF5415.5.B484 1999 |
|
NVFEL Library/Ann Arbor, MI |
12/21/2005 |
|
Edition |
1st AMACOM ed. 1999 |
Collation |
xvii, 414 p. : ill. ; 28 cm. |
|
Document Number: 2 |
Full Record |
Main Title |
Beyond customer service : keeping customers for life / |
Author |
Gerson, Richard F.
|
Publisher |
Crisp Publications, |
Year Published |
1992 |
OCLC Number |
25899047 |
ISBN |
1560521155; 9781560521150 |
Subjects |
Customer relations ;
Customer services ;
Consumer Satisfaction
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJDM |
HRD HF5415.5.G458 1992 |
|
Env Science Center Library/Ft Meade,MD |
09/02/1994 |
|
Collation |
88 p. : ill. ; 26 cm. |
|
Document Number: 3 |
Full Record |
Main Title |
Consumer reports on health. |
Publisher |
Consumers Union, Consumer Reports |
Year Published |
1991 |
OCLC Number |
24202835 |
ISSN |
1058-0832 |
Subjects |
Health--Popular works--Periodicals ;
Consumer Advocacy ;
Community Participation ;
Consumer Behavior ;
Consumer Advocacy--periodicals ;
Consumer Participation--periodicals ;
Consumer Satisfaction--periodicals
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJDJ |
JOURNALS |
v.13(2) 2001 - v.18(9) 2006 |
Env Science Center Library/Ft Meade,MD |
11/16/2011 |
|
Collation |
volumes : illustrations ; 27 cm |
|
Document Number: 4 |
Full Record |
Main Title |
Consumer sourcebook. |
Publisher |
Gale Research, |
Year Published |
1974 |
OCLC Number |
04055328 |
ISSN |
0738-0518 |
Subjects |
Consumer protection--United States--Information services--Directories ;
Consumer education--United States--Information services--Directories ;
Commerce--United States--Directory ;
Consumer Satisfaction--United States--Directory ;
Organizations--United States--Directory ;
Information Services--United States--Directory
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
ELBR REF |
HC110.C63C638 2008 |
21st. ed. |
AWBERC Library/Cincinnati,OH |
04/16/2012 |
|
Collation |
v. ; 29 cm. |
|
Document Number: 5 |
Full Record |
Main Title |
Consumer's resource handbook / |
Other Authors |
|
CORP Author |
U.S. Office of Consumer Affairs. Consumer Information Division. |
Publisher |
White House Office of the Special Assistant for Consumer Affairs ; Additional single copies ... Consumer Information Center, |
Year Published |
1979 |
Report Number |
EPA 950-R-79-020 |
OCLC Number |
07248524 |
Subjects |
Consumer protection--United States--Information services ;
Consumer Organizations ;
Consumer Behavior ;
Consumer protection--Information services ;
Consumer Organizations--United States--Directories ;
Consumer Satisfaction--United States--Directories
|
Additional Subjects |
Consumer protection--Information services--United States--Directories ;
Consumer protection--United States--Directories
|
Internet Access |
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJBD |
EPA 950-R-79-020 |
|
Headquarters Library/Washington,DC |
03/18/2020 |
EKBD |
EPA-Z/146 |
|
Research Triangle Park Library/RTP, NC |
08/10/2001 |
|
Collation |
iv, 76 pages : illustrations ; 28 cm |
|
Document Number: 6 |
Full Record |
Main Title |
Customer satisfaction measurement and management : using the voice of the customer / |
Author |
Naumann, Earl
|
Other Authors |
|
Publisher |
Thomson Executive Press; |
Year Published |
1995 |
OCLC Number |
38423673 |
ISBN |
0873894278 |
Subjects |
Consumer satisfaction--Evaluation ;
Customer services--Management
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJDM HRD |
HP5415.5.N328 1995 |
|
Env Science Center Library/Ft Meade,MD |
01/28/2000 |
|
Collation |
xix, 457 p. : ill. ; 24 cm. |
|
Document Number: 7 |
Full Record |
Main Title |
Customer satisfaction: best practices for a continually improving customer responsive organization |
Author |
Olstein, Myron.
|
Publisher |
AWWA Research Foundation : American Water Works Association, |
Year Published |
2001 |
OCLC Number |
47965109 |
ISBN |
1583211497 |
Subjects |
Water utilities--United States--Case studies ;
Consumer satisfaction--United States--Case studies
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
ELBM |
HD4461.O46 2001 |
|
AWBERC Library/Cincinnati,OH |
11/02/2001 |
|
Collation |
p. cm. |
|
Document Number: 8 |
Full Record |
Main Title |
Fish!: a remarkable way to boost morale and improve results. |
Author |
Lundin, Stephen C.,
|
Other Authors |
|
Publisher |
Hyperion, |
Year Published |
2000 |
OCLC Number |
42476709 |
ISBN |
0786866020; 9780786866021 |
Subjects |
Employee motivation ;
Customer services ;
Motivation ;
Morale ;
Attitude ;
Workplace--psychology ;
Organizational Innovation ;
Leadership ;
Consumer Satisfaction
|
Internet Access |
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EMAM |
HF5549.5.M63.L864 2000 |
|
Region 6 Library/Dallas,TX |
10/27/2011 |
EMAR |
HF5549.5.M63.L864 2000 |
Houston Laboratory Library Collection |
Region 6 Library/Dallas,TX |
07/09/2012 |
|
Collation |
112 p. ; 22 cm. |
|
Document Number: 9 |
Full Record |
Main Title |
How to give exceptional customer service / |
Author |
Ford, Lisa.
|
Other Authors |
|
Publisher |
CareerTrack Publications, |
Year Published |
1991 |
OCLC Number |
28316019 |
ISBN |
0943066867; 9780943066868; 0943066875; 9780943066875; 1559770228; 9781559770224; 1559771119 - v.4; 9781559771115 - v.4 |
Subjects |
Customer services ;
Customer relations ;
Consumer satisfaction ;
Consumer Behavior ;
Public Relations ;
Consumer Satisfaction--videocassettes ;
Public Relations--videocassettes
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJDV AV |
HF5415.5H847 1991 |
v.1-4 |
Env Science Center Library/Ft Meade,MD |
09/27/2002 |
|
Collation |
4 videocassettes (347 min.) : sound, color ; 1/2 in. |
|
Document Number: 10 |
Full Record |
Main Title |
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / |
Author |
Vavra, Terry G.
|
Publisher |
ASQ Quality Press, |
Year Published |
1997 |
OCLC Number |
36713110 |
ISBN |
0873894057 (alk. paper) |
Subjects |
Consumer satisfaction--Evaluation
|
Internet Access |
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJDM |
HF5415.335.V38 1997 |
|
Env Science Center Library/Ft Meade,MD |
01/28/2000 |
|
Collation |
xviii, 490 p. : ill. ; 24 cm. |
|
Document Number: 11 |
Full Record |
Main Title |
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams / |
Author |
Kalbach, James.
|
Publisher |
O'Reilly Media Inc., |
Year Published |
2016 |
OCLC Number |
948749299 |
ISBN |
9781491923535; 1491923539 |
Subjects |
Information visualization ;
Consumer satisfaction ;
Consumer satisfaction--Evaluation
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EHAM |
HF5415.335.K25 2016 |
|
Region 1 Library/Boston,MA |
04/05/2017 |
|
Collation |
xix, 359 pages : color illustrations ; 19 x 23 cm. |
|
Document Number: 12 |
Full Record |
Main Title |
Measuring customer satisfaction |
Author |
Gerson, Richard F.
|
Publisher |
Crisp Publications, |
Year Published |
1993 |
OCLC Number |
27859528 |
ISBN |
1560521783 |
Subjects |
Consumer satisfaction ;
Customer services--Evaluation
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJDM |
HRD HF5415.5.G46 1993 |
|
Env Science Center Library/Ft Meade,MD |
05/10/1996 |
|
Collation |
ix, 112 p. : ill. ; 26 cm. |
|
Document Number: 13 |
Full Record |
Main Title |
Measuring customer satisfaction : survey design, use, and statistical analysis methods / |
Author |
Hayes, Bob E.,
|
Publisher |
ASQC Quality Press, |
Year Published |
1998 |
OCLC Number |
36647782 |
ISBN |
087389362X; 9780873893626 |
Subjects |
Consumer satisfaction--Statistical methods ;
Questionnaires ;
Messung--(DE-588)4038852-9 ;
Umfrage--(DE-588)4005227-8 ;
Verbraucherzufriedenheit--(DE-588)4129147-5 ;
Consommateurs--Satisfaction--Methodes statistiques
|
Internet Access |
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJDM HRD |
HF5415.335.H39 1998 |
|
Env Science Center Library/Ft Meade,MD |
01/28/2000 |
|
Edition |
2nd ed. |
Collation |
xviii, 278 pages : illustrations ; 24 cm |
|
Document Number: 14 |
Full Record |
Main Title |
Optimizing the water utility customer contact center / |
Author |
Olstein, Myron,
|
Other Authors |
|
Publisher |
Water Research Foundation, |
Year Published |
2010 |
OCLC Number |
694412665 |
ISBN |
9781605731094; 1605731099 |
Subjects |
Water utilities--United States ;
Consumer satisfaction--United States
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
ELBM |
HD4461.O47 2010 |
|
AWBERC Library/Cincinnati,OH |
01/03/2011 |
|
Collation |
xx, 167 pages : illustrations ; 28 cm |
|
Document Number: 15 |
Full Record |
Main Title |
Putting customers first '95 : standards for serving the American people / |
Other Authors |
|
CORP Author |
National Performance Review (U.S.) |
Publisher |
[Executive Office of the President], |
Year Published |
1995 |
Stock Number |
040-000-00663-0 |
OCLC Number |
33890290 |
ISBN |
0160483212; 9780160483219 |
Subjects |
Customer services--United States ;
Customer services--Standards--United States ;
Consumer satisfaction--United States ;
Administrative agencies--United States--Management ;
Bureaucracy--United States ;
Administrative agencies--Management ;
Government publicity--United States ;
Customer relations
|
Internet Access |
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJDM |
JK469.A3N38 1995 |
|
Env Science Center Library/Ft Meade,MD |
03/15/1996 |
ELCM |
JK849.A3N38 1995 |
|
NVFEL Library/Ann Arbor, MI |
03/28/1998 |
EMBM |
JK849.A3N38 1995 |
|
NRMRL/GWERD Library/Ada,OK |
05/10/1996 |
ERAM |
JK849.A3N38 1995 |
|
Region 9 Library/San Francisco,CA |
05/23/1997 |
|
Collation |
232 pages : illustrations ; 28 cm |
|
Document Number: 16 |
Full Record |
Main Title |
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report / |
Other Authors |
|
CORP Author |
National Performance Review (U.S.), |
Publisher |
National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs., |
Year Published |
1996 |
Stock Number |
040-000-00670-2 |
OCLC Number |
34560493 |
ISBN |
0160485762; 9780160485763 |
Subjects |
Benchmarking (Management)--United States ;
Total quality management in government--United States ;
Consumer complaints--United States ;
Consumer satisfaction--United States ;
Complaints (Administrative procedure)--United States ;
Customer services--United States
|
Internet Access |
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
ELBM |
JK468.T67N37 1996 |
|
AWBERC Library/Cincinnati,OH |
02/28/1998 |
|
Collation |
iii, 40 pages : illustrations ; 28 cm |
|
Document Number: 17 |
Full Record |
Main Title |
The strategy of social regulation : decision frameworks for policy / |
Author |
Lave, Lester B.,
|
Publisher |
The Brookings Institution, |
Year Published |
1981 |
OCLC Number |
07551718 |
ISBN |
0815751621; 9780815751625; 0815751613; 9780815751618 |
Subjects |
Industrial policy--United States ;
Trade regulation--United States ;
Consumer protection--United States ;
Environmental policy--United States ;
Consumer satisfaction ;
Industries ;
Consumer Behavior ;
Public Policy ;
Industry ;
industry (economic concept) ;
industries (organizations) ;
Staat ;
Verbraucherschutz ;
Wirtschaft ;
Umweltpolitik ;
USA ;
food composition ;
occupational health ;
occupational safety ;
composition alimentaire ;
sante au travail ;
scurite du travail ;
environnement ;
reglementation ;
Etats-Unis ;
composicion de los alimentos ;
salud en el trabajo ;
seguridad en el trabajo ;
medio ambiente ;
reglamento ;
Estados Unidos
|
Additional Subjects |
Industry and state--United States ;
Trade regulation--United States ;
Consumer protection--United States ;
Environmental policy--United States
|
Internet Access |
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJEM |
HD3616.U47L37 |
|
OCSPP Chemical Library/Washington,DC |
01/01/1988 |
|
Collation |
x, 166 pages ; 23 cm. |
|
Document Number: 18 |
Full Record |
Main Title |
The visible librarian : asserting your value with marketing and advocacy / |
Author |
Siess, Judith A.
|
Publisher |
American Library Association, |
Year Published |
2003 |
OCLC Number |
51607268 |
ISBN |
0838908489; 9780838908488 |
Subjects |
Libraries--Public relations ;
Libraries--Marketing ;
Advertising--Libraries ;
Public services (Libraries) ;
Marketing de biblioteca ;
Bibliotecas (aspectos sociais) ;
Relacaoes publicas ;
Bibliotheques--Marketing ;
Publicite--Bibliotheques ;
Bibliotheques--Publics ;
Librarians ;
Library Services ;
Consumer Behavior ;
Consumer Satisfaction ;
Biblioth eques--Relations publiques ;
Biblioth eques--Marketing ;
Biblioth eques--Publicite ;
Biblioth eques et utilisateurs
|
Internet Access |
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJAM |
Z716.3.S54 2003 |
|
Region 3 Library/Philadelphia, PA |
01/21/2005 |
|
Collation |
xvi, 154 pages ; 23 cm |
|
Document Number: 19 |
Full Record |
Main Title |
Tools and methods to effectively measure customer perceptions |
Other Authors |
|
Publisher |
Awwa Research Foundation and American Water Works Association, |
Year Published |
2001 |
OCLC Number |
47255360 |
ISBN |
1583211322 1583211306 |
Subjects |
Water utilities--Management--Data processing ;
Water utilities--Public relations--Data processing ;
Consumer satisfaction--Data processing ;
Information storage and retrieval systems--Water-supply ;
Management information systems
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
ELBM |
HD4456.T664 2001 |
|
AWBERC Library/Cincinnati,OH |
12/28/2001 |
|
Collation |
xxii, 134 p. : ill. ; 28 cm. |
|
Document Number: 20 |
Full Record |
Main Title |
Working on the system : a comprehensive manual for citizen access to federal agencies / |
Author |
Michael, James R. ;
Fort, Ruth C.
|
Other Authors |
|
CORP Author |
Center for Study of Responsive Law. |
Publisher |
Basic Books, Inc., Publishers, |
Year Published |
1974 |
OCLC Number |
00987832 |
ISBN |
0465092101; 9780465092109 |
Subjects |
Administrative agencies--United States ;
Administrative procedure--United States ;
Consumer satisfaction ;
Community Participation ;
Consumer Behavior ;
Government Agencies
|
Additional Subjects |
Administrative agencies--US ;
Administrative agencies--United States ;
Administrative procedure--United States
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
ERAM |
KF5407.M52 |
|
Region 9 Library/San Francisco,CA |
01/01/1988 |
|
Collation |
xxvi, 950 pages : illustrations ; 25 cm |
|