Brief Records : EPA National Library Catalog

Items Found: 20
Showing Items: 1 - 20
Your Search: (SUBJECT=Consumer Satisfaction)

Document Number: 1 Full Record
Main Title Best practices in customer service
Other Authors
Author Title of a Work
Zemke, Ron.
Woods, John A.
Publisher HRD Press ;
Year Published 1999
OCLC Number 40158872
ISBN 0814470289
Subjects Customer services ; Consumer Satisfaction ; Public Relations ; Service a la client ele
Holdings
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ELCM  HF5415.5.B484 1999 NVFEL Library/Ann Arbor, MI 12/21/2005
Edition 1st AMACOM ed. 1999
Collation xvii, 414 p. : ill. ; 28 cm.
Document Number: 2 Full Record
Main Title Beyond customer service : keeping customers for life /
Author Gerson, Richard F.
Publisher Crisp Publications,
Year Published 1992
OCLC Number 25899047
ISBN 1560521155; 9781560521150
Subjects Customer relations ; Customer services ; Consumer Satisfaction
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EJDM  HRD HF5415.5.G458 1992 Env Science Center Library/Ft Meade,MD 09/02/1994
Collation 88 p. : ill. ; 26 cm.
Document Number: 3 Full Record
Main Title Consumer reports on health.
Publisher Consumers Union, Consumer Reports
Year Published 1991
OCLC Number 24202835
ISSN 1058-0832
Subjects Health--Popular works--Periodicals ; Consumer Advocacy ; Community Participation ; Consumer Behavior ; Consumer Advocacy--periodicals ; Consumer Participation--periodicals ; Consumer Satisfaction--periodicals
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EJDJ  JOURNALS v.13(2) 2001 - v.18(9) 2006 Env Science Center Library/Ft Meade,MD 11/16/2011
Collation volumes : illustrations ; 27 cm
Document Number: 4 Full Record
Main Title Consumer sourcebook.
Publisher Gale Research,
Year Published 1974
OCLC Number 04055328
ISSN 0738-0518
Subjects Consumer protection--United States--Information services--Directories ; Consumer education--United States--Information services--Directories ; Commerce--United States--Directory ; Consumer Satisfaction--United States--Directory ; Organizations--United States--Directory ; Information Services--United States--Directory
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ELBR REF HC110.C63C638 2008 21st. ed. AWBERC Library/Cincinnati,OH 04/16/2012
Collation v. ; 29 cm.
Document Number: 5 Full Record
Main Title Consumer's resource handbook /
Other Authors
Author Title of a Work
Shubow, Midge.
Anastasi, Anthony J.
CORP Author U.S. Office of Consumer Affairs. Consumer Information Division.
Publisher White House Office of the Special Assistant for Consumer Affairs ; Additional single copies ... Consumer Information Center,
Year Published 1979
Report Number EPA 950-R-79-020
OCLC Number 07248524
Subjects Consumer protection--United States--Information services ; Consumer Organizations ; Consumer Behavior ; Consumer protection--Information services ; Consumer Organizations--United States--Directories ; Consumer Satisfaction--United States--Directories
Additional Subjects Consumer protection--Information services--United States--Directories ; Consumer protection--United States--Directories
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=9101H9CL.PDF
Holdings
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EJBD  EPA 950-R-79-020 Headquarters Library/Washington,DC 03/18/2020
EKBD  EPA-Z/146 Research Triangle Park Library/RTP, NC 08/10/2001
Collation iv, 76 pages : illustrations ; 28 cm
Document Number: 6 Full Record
Main Title Customer satisfaction measurement and management : using the voice of the customer /
Author Naumann, Earl
Other Authors
Author Title of a Work
Giel, Kathleen
Publisher Thomson Executive Press;
Year Published 1995
OCLC Number 38423673
ISBN 0873894278
Subjects Consumer satisfaction--Evaluation ; Customer services--Management
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EJDM HRD HP5415.5.N328 1995 Env Science Center Library/Ft Meade,MD 01/28/2000
Collation xix, 457 p. : ill. ; 24 cm.
Document Number: 7 Full Record
Main Title Customer satisfaction: best practices for a continually improving customer responsive organization
Author Olstein, Myron.
Publisher AWWA Research Foundation : American Water Works Association,
Year Published 2001
OCLC Number 47965109
ISBN 1583211497
Subjects Water utilities--United States--Case studies ; Consumer satisfaction--United States--Case studies
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ELBM  HD4461.O46 2001 AWBERC Library/Cincinnati,OH 11/02/2001
Collation p. cm.
Document Number: 8 Full Record
Main Title Fish!: a remarkable way to boost morale and improve results.
Author Lundin, Stephen C.,
Other Authors
Author Title of a Work
Paul, Harry,
Christensen, John,
Publisher Hyperion,
Year Published 2000
OCLC Number 42476709
ISBN 0786866020; 9780786866021
Subjects Employee motivation ; Customer services ; Motivation ; Morale ; Attitude ; Workplace--psychology ; Organizational Innovation ; Leadership ; Consumer Satisfaction
Internet Access
Description Access URL
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1401/99049306-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1207/99049306-d.html
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EMAM  HF5549.5.M63.L864 2000 Region 6 Library/Dallas,TX 10/27/2011
EMAR  HF5549.5.M63.L864 2000 Houston Laboratory Library Collection Region 6 Library/Dallas,TX 07/09/2012
Collation 112 p. ; 22 cm.
Document Number: 9 Full Record
Main Title How to give exceptional customer service /
Author Ford, Lisa.
Other Authors
Author Title of a Work
Ford, Lisa.
Publisher CareerTrack Publications,
Year Published 1991
OCLC Number 28316019
ISBN 0943066867; 9780943066868; 0943066875; 9780943066875; 1559770228; 9781559770224; 1559771119 - v.4; 9781559771115 - v.4
Subjects Customer services ; Customer relations ; Consumer satisfaction ; Consumer Behavior ; Public Relations ; Consumer Satisfaction--videocassettes ; Public Relations--videocassettes
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EJDV AV HF5415.5H847 1991 v.1-4 Env Science Center Library/Ft Meade,MD 09/27/2002
Collation 4 videocassettes (347 min.) : sound, color ; 1/2 in.
Document Number: 10 Full Record
Main Title Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
Author Vavra, Terry G.
Publisher ASQ Quality Press,
Year Published 1997
OCLC Number 36713110
ISBN 0873894057 (alk. paper)
Subjects Consumer satisfaction--Evaluation
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=2000TYR9.PDF
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EJDM  HF5415.335.V38 1997 Env Science Center Library/Ft Meade,MD 01/28/2000
Collation xviii, 490 p. : ill. ; 24 cm.
Document Number: 11 Full Record
Main Title Mapping experiences : a guide to creating value through journeys, blueprints and diagrams /
Author Kalbach, James.
Publisher O'Reilly Media Inc.,
Year Published 2016
OCLC Number 948749299
ISBN 9781491923535; 1491923539
Subjects Information visualization ; Consumer satisfaction ; Consumer satisfaction--Evaluation
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EHAM  HF5415.335.K25 2016 Region 1 Library/Boston,MA 04/05/2017
Collation xix, 359 pages : color illustrations ; 19 x 23 cm.
Document Number: 12 Full Record
Main Title Measuring customer satisfaction
Author Gerson, Richard F.
Publisher Crisp Publications,
Year Published 1993
OCLC Number 27859528
ISBN 1560521783
Subjects Consumer satisfaction ; Customer services--Evaluation
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EJDM  HRD HF5415.5.G46 1993 Env Science Center Library/Ft Meade,MD 05/10/1996
Collation ix, 112 p. : ill. ; 26 cm.
Document Number: 13 Full Record
Main Title Measuring customer satisfaction : survey design, use, and statistical analysis methods /
Author Hayes, Bob E.,
Publisher ASQC Quality Press,
Year Published 1998
OCLC Number 36647782
ISBN 087389362X; 9780873893626
Subjects Consumer satisfaction--Statistical methods ; Questionnaires ; Messung--(DE-588)4038852-9 ; Umfrage--(DE-588)4005227-8 ; Verbraucherzufriedenheit--(DE-588)4129147-5 ; Consommateurs--Satisfaction--Methodes statistiques
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=2000TYR9.PDF
Holdings
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EJDM HRD HF5415.335.H39 1998 Env Science Center Library/Ft Meade,MD 01/28/2000
Edition 2nd ed.
Collation xviii, 278 pages : illustrations ; 24 cm
Document Number: 14 Full Record
Main Title Optimizing the water utility customer contact center /
Author Olstein, Myron,
Other Authors
Author Title of a Work
Markus, Edward.
Lin, Shan.
Day, Charles.
Schlenger, Donald.
Lloyd, William.
Publisher Water Research Foundation,
Year Published 2010
OCLC Number 694412665
ISBN 9781605731094; 1605731099
Subjects Water utilities--United States ; Consumer satisfaction--United States
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ELBM  HD4461.O47 2010 AWBERC Library/Cincinnati,OH 01/03/2011
Collation xx, 167 pages : illustrations ; 28 cm
Document Number: 15 Full Record
Main Title Putting customers first '95 : standards for serving the American people /
Other Authors
Author Title of a Work
Clinton, Bill,
Gore, Al,
Gore, Albert,
CORP Author National Performance Review (U.S.)
Publisher [Executive Office of the President],
Year Published 1995
Stock Number 040-000-00663-0
OCLC Number 33890290
ISBN 0160483212; 9780160483219
Subjects Customer services--United States ; Customer services--Standards--United States ; Consumer satisfaction--United States ; Administrative agencies--United States--Management ; Bureaucracy--United States ; Administrative agencies--Management ; Government publicity--United States ; Customer relations
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS21992
https://hdl.handle.net/2027/mdp.39015037335083
http://www.npr.gov/library/nprrpt/annrpt/comsen95/index.html
http://govinfo.library.unt.edu/npr/library/nprrpt/csrpt/cusfir95/index.html
https://purl.fdlp.gov/GPO/LPS21992
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EJDM  JK469.A3N38 1995 Env Science Center Library/Ft Meade,MD 03/15/1996
ELCM  JK849.A3N38 1995 NVFEL Library/Ann Arbor, MI 03/28/1998
EMBM  JK849.A3N38 1995 NRMRL/GWERD Library/Ada,OK 05/10/1996
ERAM  JK849.A3N38 1995 Region 9 Library/San Francisco,CA 05/23/1997
Collation 232 pages : illustrations ; 28 cm
Document Number: 16 Full Record
Main Title Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /
Other Authors
Author Title of a Work
Gore, Albert
CORP Author National Performance Review (U.S.),
Publisher National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs.,
Year Published 1996
Stock Number 040-000-00670-2
OCLC Number 34560493
ISBN 0160485762; 9780160485763
Subjects Benchmarking (Management)--United States ; Total quality management in government--United States ; Consumer complaints--United States ; Consumer satisfaction--United States ; Complaints (Administrative procedure)--United States ; Customer services--United States
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS21995
http://www.npr.gov/library/papers/benchmrk/bstprac.html
https://purl.fdlp.gov/GPO/LPS21995
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ELBM  JK468.T67N37 1996 AWBERC Library/Cincinnati,OH 02/28/1998
Collation iii, 40 pages : illustrations ; 28 cm
Document Number: 17 Full Record
Main Title The strategy of social regulation : decision frameworks for policy /
Author Lave, Lester B.,
Publisher The Brookings Institution,
Year Published 1981
OCLC Number 07551718
ISBN 0815751621; 9780815751625; 0815751613; 9780815751618
Subjects Industrial policy--United States ; Trade regulation--United States ; Consumer protection--United States ; Environmental policy--United States ; Consumer satisfaction ; Industries ; Consumer Behavior ; Public Policy ; Industry ; industry (economic concept) ; industries (organizations) ; Staat ; Verbraucherschutz ; Wirtschaft ; Umweltpolitik ; USA ; food composition ; occupational health ; occupational safety ; composition alimentaire ; sante au travail ; scurite du travail ; environnement ; reglementation ; Etats-Unis ; composicion de los alimentos ; salud en el trabajo ; seguridad en el trabajo ; medio ambiente ; reglamento ; Estados Unidos
Additional Subjects Industry and state--United States ; Trade regulation--United States ; Consumer protection--United States ; Environmental policy--United States
Internet Access
Description Access URL
French equivalent / âEquivalent franðcais https://bac-lac.on.worldcat.org/oclc/300553178
Holdings
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EJEM  HD3616.U47L37 OCSPP Chemical Library/Washington,DC 01/01/1988
Collation x, 166 pages ; 23 cm.
Document Number: 18 Full Record
Main Title The visible librarian : asserting your value with marketing and advocacy /
Author Siess, Judith A.
Publisher American Library Association,
Year Published 2003
OCLC Number 51607268
ISBN 0838908489; 9780838908488
Subjects Libraries--Public relations ; Libraries--Marketing ; Advertising--Libraries ; Public services (Libraries) ; Marketing de biblioteca ; Bibliotecas (aspectos sociais) ; Relacaoes publicas ; Bibliotheques--Marketing ; Publicite--Bibliotheques ; Bibliotheques--Publics ; Librarians ; Library Services ; Consumer Behavior ; Consumer Satisfaction ; Biblioth eques--Relations publiques ; Biblioth eques--Marketing ; Biblioth eques--Publicite ; Biblioth eques et utilisateurs
Internet Access
Description Access URL
Verlagsinformation http://swbplus.bsz-bw.de/bsz12181386xvlg.htm
http://ezsecureaccess.balamand.edu.lb/login?url=http://portal.igpublish.com/iglibrary/search/ALAB0000054.html
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EJAM  Z716.3.S54 2003 Region 3 Library/Philadelphia, PA 01/21/2005
Collation xvi, 154 pages ; 23 cm
Document Number: 19 Full Record
Main Title Tools and methods to effectively measure customer perceptions
Other Authors
Author Title of a Work
Colbourne, J. S.
Publisher Awwa Research Foundation and American Water Works Association,
Year Published 2001
OCLC Number 47255360
ISBN 1583211322 1583211306
Subjects Water utilities--Management--Data processing ; Water utilities--Public relations--Data processing ; Consumer satisfaction--Data processing ; Information storage and retrieval systems--Water-supply ; Management information systems
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ELBM  HD4456.T664 2001 AWBERC Library/Cincinnati,OH 12/28/2001
Collation xxii, 134 p. : ill. ; 28 cm.
Document Number: 20 Full Record
Main Title Working on the system : a comprehensive manual for citizen access to federal agencies /
Author Michael, James R. ; Fort, Ruth C.
Other Authors
Author Title of a Work
Michael, James R.,
Fort, Ruth C.,
CORP Author Center for Study of Responsive Law.
Publisher Basic Books, Inc., Publishers,
Year Published 1974
OCLC Number 00987832
ISBN 0465092101; 9780465092109
Subjects Administrative agencies--United States ; Administrative procedure--United States ; Consumer satisfaction ; Community Participation ; Consumer Behavior ; Government Agencies
Additional Subjects Administrative agencies--US ; Administrative agencies--United States ; Administrative procedure--United States
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ERAM  KF5407.M52 Region 9 Library/San Francisco,CA 01/01/1988
Collation xxvi, 950 pages : illustrations ; 25 cm