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INTRODUCING CHANGES TO QUALITY SYSTEMS IN LARGE, ESTABLISHED ORGANIZATIONS
Citation:
FERGUSON, H. INTRODUCING CHANGES TO QUALITY SYSTEMS IN LARGE, ESTABLISHED ORGANIZATIONS. Presented at 24th Annual National Conference on Managing Environmental Quality Systems, San Diego, CA, April 11 - 13, 2005.
Description:
To achieve the agency's mission of having defensible and reliable scientific data with which to make informed decisions, the EPA Quality Assurance (QA) community must continue its successful efforts in increasing support for QA activities through personal communication and carefully planned outreach and training. This paper will present a case study involving planning and implementation of administrative changes to QA procedures within an established quality system. Topics discussed include the tendency of program groups within large organizations to isolate themselves, introducing and implementing change across organizational lines, considering stakeholder priorities, and suggested improvements to the way we have conducted QA business in the past so that we can make our programs more successful.