Search Results for the EPA National Library Catalog

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Select Item Title Year Published
Achieving excellence in customer service. 1988
Award-winning customer service : 101 ways to guarantee great performance / 2007
Benchmarking performance indicators for water and wastewater utilities : 2007 annual survey data and analysis report / 2008
Benchmarking water utility customer relations best practices 2006
Best practices in customer service 1999
Beyond customer service : keeping customers for life / 1992
Blair House papers : January 1997 / 1997
Common sense government : works better and costs less / 1995
Common sense government : works better and costs less / 1995
Controls and oversight needed to improve administration of EPA's customer service lines / 2013
Customer attitudes, behavior, and the impact of communications efforts 2004
Customer satisfaction measurement and management : using the voice of the customer / 1995
Customer service : forging the links : participant's workbook / 1998
Customer service in government : a practical guide for managers and employees / 1996
Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities. 2000
Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities. 1999
Customer Service in Region 5. 1997
Customer service in the information environment / 1993
Customer service plan : customer service hotline : solid waste and emergency response. 1994
Customer service plan : executive summary. 1994
Customer service plan : response to inquiries : communications, education, and public affairs. 1994
Customer service plan : water grants management : Office of Water and Region 6, Dallas, TX. 1994
Customers for life : how to turn that one-time buyer into a lifetime customer / 1991
Delivering quality service : balancing customer perceptions and expectations / 1990
Developing customer service targets by assessing customer perspectives 2004
Digital government : building a 21st century platform to better serve the American people. 2012
Environmental Protection Agency : Customer Service Plan. 2011
EPA National Customer Service Conference : April 14-15, 1998, conference proceedings : hosted by EPA region 6 at the Harvey Hotel, Plano, Texas. 1998
Expanding water utility services beyond water supply / 2012
Firing on all cylinders : the service/quality system for high-powered corporate performance / 1990
Fish!: a remarkable way to boost morale and improve results. 2000
Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines. 1999
Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines. 1998
High tech, high touch : library customer service through technology / 2003
How to give exceptional customer service / 1991
Improving customer service : accompanying report of the National Performance Review, Office of the Vice President ; [Vice President Al Gore]. 1994
Measuring customer satisfaction 1993
Office of Pesticide Programs Report on Customer Satisfaction with Program Services. Targeting OPP Customer Service Improvements. 1995
Proceedings of EPA's second National Customer Service Conference : November 30 - December 1, 1999 : hosted by EPA region 3 Philadelphia, Pennsylvania. 2000
Putting customers first '95 : standards for serving the American people / 1995
Putting customers first : EPA rises to the challenge of Executive Order 12862 / 1994
Putting customers first : EPA's customer service plan. 1995
Putting customers first : standards for serving the American people / 1994
Quality customer service / 1993
Reinvention's next steps : governing in a balanced budget world : a speech by Vice President Al Gore and supporting background papers. 1996
Running an effective help desk planning, implementing, marketing, automating, improving, outsourcing / 1994
Service to the public how effective and responsive is the government? : statement of Lawrence H. Thompson, Assistant Comptroller General, Human Resources Division, before the Committee on Ways and Means, House of Representative / 1991
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report / 1996
Tucson water turnaround : crisis to success / 2020
Understanding and enhancing the impact of consumer confidence reports 2004
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