Search Results for the EPA National Library Catalog

Items Found: 24

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Select Item Title Year Published
Benchmarking performance indicators for water and wastewater utilities : 2007 annual survey data and analysis report / 2008
Blair House papers : January 1997 / 1997
Common sense government : works better and costs less / 1995
Common sense government : works better and costs less / 1995
Customer attitudes, behavior, and the impact of communications efforts 2004
Customer service in government : a practical guide for managers and employees / 1996
Customer Service in Region 5. 1997
Customer service plan : customer service hotline : solid waste and emergency response. 1994
Customer service plan : executive summary. 1994
Customer service plan : response to inquiries : communications, education, and public affairs. 1994
Customer service plan : water grants management : Office of Water and Region 6, Dallas, TX. 1994
Customers for life : how to turn that one-time buyer into a lifetime customer / 1998
Customers for life : how to turn that one-time buyer into a lifetime customer / 1991
Digital government : building a 21st century platform to better serve the American people. 2012
EPA National Customer Service Conference : April 14-15, 1998, conference proceedings : hosted by EPA region 6 at the Harvey Hotel, Plano, Texas. 1998
Expanding water utility services beyond water supply / 2012
Proceedings of EPA's second National Customer Service Conference : November 30 - December 1, 1999 : hosted by EPA region 3 Philadelphia, Pennsylvania. 2000
Putting customers first '95 : standards for serving the American people / 1995
Putting customers first : EPA's customer service plan. 1995
Putting customers first : standards for serving the American people / 1994
Reinvention's next steps : governing in a balanced budget world : a speech by Vice President Al Gore and supporting background papers. 1996
Service edge : 101 companies that profit from customer care / 1989
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report / 1996
World-class customer service : you make a difference! : 7 steps to service they'll remember / 2008

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