Search Results for the EPA National Library Catalog

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Select Item	Title	Year Published
1	Achieving excellence in customer service.	1988
2	Award-winning customer service : 101 ways to guarantee great performance /	2007
3	Benchmarking performance indicators for water and wastewater utilities : 2007 annual survey data and analysis report /	2008
4	Benchmarking water utility customer relations best practices	2006
5	Best practices in customer service	1999
6	Beyond customer service : keeping customers for life /	1992
7	Blair House papers : January 1997 /	1997
8	Common sense government : works better and costs less /	1995
9	Common sense government : works better and costs less /	1995
10	Controls and oversight needed to improve administration of EPA's customer service lines /	2013
11	Customer attitudes, behavior, and the impact of communications efforts	2004
12	Customer satisfaction measurement and management : using the voice of the customer /	1995
13	Customer service : forging the links : participant's workbook /	1998
14	Customer service in government : a practical guide for managers and employees /	1996
15	Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.	2000
16	Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.	1999
17	Customer Service in Region 5.	1997
18	Customer service in the information environment /	1993
19	Customer service plan : customer service hotline : solid waste and emergency response.	1994
20	Customer service plan : executive summary.	1994
21	Customer service plan : response to inquiries : communications, education, and public affairs.	1994
22	Customer service plan : water grants management : Office of Water and Region 6, Dallas, TX.	1994
23	Customers for life : how to turn that one-time buyer into a lifetime customer /	1991
24	Delivering quality service : balancing customer perceptions and expectations /	1990
25	Developing customer service targets by assessing customer perspectives	2004
26	Digital government : building a 21st century platform to better serve the American people.	2012
27	Environmental Protection Agency : Customer Service Plan.	2011
28	EPA National Customer Service Conference : April 14-15, 1998, conference proceedings : hosted by EPA region 6 at the Harvey Hotel, Plano, Texas.	1998
29	Expanding water utility services beyond water supply /	2012
30	Firing on all cylinders : the service/quality system for high-powered corporate performance /	1990
31	Fish!: a remarkable way to boost morale and improve results.	2000
32	Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines.	1999
33	Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines.	1998
34	High tech, high touch : library customer service through technology /	2003
35	How to give exceptional customer service /	1991
36	Improving customer service : accompanying report of the National Performance Review, Office of the Vice President ; [Vice President Al Gore].	1994
37	Measuring customer satisfaction	1993
38	Office of Pesticide Programs Report on Customer Satisfaction with Program Services. Targeting OPP Customer Service Improvements.	1995
39	Proceedings of EPA's second National Customer Service Conference : November 30 - December 1, 1999 : hosted by EPA region 3 Philadelphia, Pennsylvania.	2000
40	Putting customers first '95 : standards for serving the American people /	1995
41	Putting customers first : EPA rises to the challenge of Executive Order 12862 /	1994
42	Putting customers first : EPA's customer service plan.	1995
43	Putting customers first : standards for serving the American people /	1994
44	Quality customer service /	1993
45	Reinvention's next steps : governing in a balanced budget world : a speech by Vice President Al Gore and supporting background papers.	1996
46	Running an effective help desk planning, implementing, marketing, automating, improving, outsourcing /	1994
47	Service to the public how effective and responsive is the government? : statement of Lawrence H. Thompson, Assistant Comptroller General, Human Resources Division, before the Committee on Ways and Means, House of Representative /	1991
48	Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /	1996
49	Tucson water turnaround : crisis to success /	2020
50	Understanding and enhancing the impact of consumer confidence reports	2004

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