Search Results for the EPA National Library Catalog

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Select Item	Title	Year Published
1	Achieving excellence in customer service.	1988
2	Award-winning customer service : 101 ways to guarantee great performance /	2007
3	Be our guest : perfecting the art of customer service /	2003
4	Benchmarking performance indicators for water and wastewater utilities : 2007 annual survey data and analysis report /	2008
5	Benchmarking water utility customer relations best practices	2006
6	Best practices in customer service	1999
7	Beyond customer service : keeping customers for life /	1992
8	Blair House papers : January 1997 /	1997
9	Common sense government : works better and costs less /	1995
10	Common sense government : works better and costs less /	1995
11	Complete idiot's guide to great customer service	1997
12	Customer attitudes, behavior, and the impact of communications efforts	2004
13	Customer intimacy : pick your partners, shape your culture, win together /	1996
14	Customer satisfaction measurement and management : using the voice of the customer /	1995
15	Customer service : forging the links : participant's workbook /	1998
16	Customer service in government : a practical guide for managers and employees /	1996
17	Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.	2000
18	Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.	1999
19	Customer Service in Region 5.	1997
20	Customer service in the information environment /	1993
21	Customer service plan : customer service hotline : solid waste and emergency response.	1994
22	Customer service plan : executive summary.	1994
23	Customer service plan : response to inquiries : communications, education, and public affairs.	1994
24	Customer service plan : water grants management : Office of Water and Region 6, Dallas, TX.	1994
25	Customers for life : how to turn that one-time buyer into a lifetime customer /	1991
26	Customers for life : how to turn that one-time buyer into a lifetime customer /	1998
27	Delight me-- : the ten commandments of customer service /	1997
28	Delivering quality service : balancing customer perceptions and expectations /	1990
29	Developing customer service targets by assessing customer perspectives	2004
30	Digital government : building a 21st century platform to better serve the American people.	2012
31	EPA National Customer Service Conference : April 14-15, 1998, conference proceedings : hosted by EPA region 6 at the Harvey Hotel, Plano, Texas.	1998
32	Expanding water utility services beyond water supply /	2012
33	Firing on all cylinders : the service/quality system for high-powered corporate performance /	1990
34	Fish! tales : real-life stories to help you transform your workplace and your life /	2002
35	Fish!: a remarkable way to boost morale and improve results.	2000
36	Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines.	1999
37	Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines.	1998
38	High tech, high touch : library customer service through technology /	2003
39	How to give exceptional customer service /	1991
40	Improving customer service : accompanying report of the National Performance Review, Office of the Vice President ; [Vice President Al Gore].	1994
41	Managing knock your socks off service	1992
42	Measuring customer satisfaction	1993
43	Office of Pesticide Programs Report on Customer Satisfaction with Program Services. Targeting OPP Customer Service Improvements.	1995
44	Proceedings of EPA's second National Customer Service Conference : November 30 - December 1, 1999 : hosted by EPA region 3 Philadelphia, Pennsylvania.	2000
45	Putting customers first '95 : standards for serving the American people /	1995
46	Putting customers first : EPA rises to the challenge of Executive Order 12862 /	1994
47	Putting customers first : EPA's customer service plan.	1995
48	Putting customers first : standards for serving the American people /	1994
49	Quality customer service /	1993
50	Raving fans : a revolutionary approach to customer service /	1993

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