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Items Found: 51
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Title
Year Published
1
Achieving excellence in customer service.
1988
2
Award-winning customer service : 101 ways to guarantee great performance /
2007
3
Benchmarking performance indicators for water and wastewater utilities : 2007 annual survey data and analysis report /
2008
4
Benchmarking water utility customer relations best practices
2006
5
Best practices in customer service
1999
6
Beyond customer service : keeping customers for life /
1992
7
Blair House papers : January 1997 /
1997
8
Common sense government : works better and costs less /
1995
9
Common sense government : works better and costs less /
1995
10
Controls and oversight needed to improve administration of EPA's customer service lines /
2013
11
Customer attitudes, behavior, and the impact of communications efforts
2004
12
Customer satisfaction measurement and management : using the voice of the customer /
1995
13
Customer service : forging the links : participant's workbook /
1998
14
Customer service in government : a practical guide for managers and employees /
1996
15
Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.
2000
16
Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.
1999
17
Customer Service in Region 5.
1997
18
Customer service in the information environment /
1993
19
Customer service plan : customer service hotline : solid waste and emergency response.
1994
20
Customer service plan : executive summary.
1994
21
Customer service plan : response to inquiries : communications, education, and public affairs.
1994
22
Customer service plan : water grants management : Office of Water and Region 6, Dallas, TX.
1994
23
Customers for life : how to turn that one-time buyer into a lifetime customer /
1991
24
Delivering quality service : balancing customer perceptions and expectations /
1990
25
Developing customer service targets by assessing customer perspectives
2004
26
Digital government : building a 21st century platform to better serve the American people.
2012
27
Environmental Protection Agency : Customer Service Plan.
2011
28
EPA National Customer Service Conference : April 14-15, 1998, conference proceedings : hosted by EPA region 6 at the Harvey Hotel, Plano, Texas.
1998
29
Expanding water utility services beyond water supply /
2012
30
Firing on all cylinders : the service/quality system for high-powered corporate performance /
1990
31
Fish!: a remarkable way to boost morale and improve results.
2000
32
Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines.
1999
33
Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines.
1998
34
High tech, high touch : library customer service through technology /
2003
35
How to give exceptional customer service /
1991
36
Improving customer service : accompanying report of the National Performance Review, Office of the Vice President ; [Vice President Al Gore].
1994
37
Measuring customer satisfaction
1993
38
Office of Pesticide Programs Report on Customer Satisfaction with Program Services. Targeting OPP Customer Service Improvements.
1995
39
Proceedings of EPA's second National Customer Service Conference : November 30 - December 1, 1999 : hosted by EPA region 3 Philadelphia, Pennsylvania.
2000
40
Putting customers first '95 : standards for serving the American people /
1995
41
Putting customers first : EPA rises to the challenge of Executive Order 12862 /
1994
42
Putting customers first : EPA's customer service plan.
1995
43
Putting customers first : standards for serving the American people /
1994
44
Quality customer service /
1993
45
Reinvention's next steps : governing in a balanced budget world : a speech by Vice President Al Gore and supporting background papers.
1996
46
Running an effective help desk planning, implementing, marketing, automating, improving, outsourcing /
1994
47
Service to the public how effective and responsive is the government? : statement of Lawrence H. Thompson, Assistant Comptroller General, Human Resources Division, before the Committee on Ways and Means, House of Representative /
1991
48
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /
1996
49
Tucson water turnaround : crisis to success /
2020
50
Understanding and enhancing the impact of consumer confidence reports
2004
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