Search Results for the EPA National Library Catalog

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Select Item Title Year Published
Achieving excellence in customer service. 1988
Award-winning customer service : 101 ways to guarantee great performance / 2007
Be our guest : perfecting the art of customer service / 2003
Benchmarking performance indicators for water and wastewater utilities : 2007 annual survey data and analysis report / 2008
Benchmarking water utility customer relations best practices 2006
Best practices in customer service 1999
Beyond customer service : keeping customers for life / 1992
Blair House papers : January 1997 / 1997
Common sense government : works better and costs less / 1995
Common sense government : works better and costs less / 1995
Complete idiot's guide to great customer service 1997
Customer attitudes, behavior, and the impact of communications efforts 2004
Customer intimacy : pick your partners, shape your culture, win together / 1996
Customer satisfaction measurement and management : using the voice of the customer / 1995
Customer service : forging the links : participant's workbook / 1998
Customer service in government : a practical guide for managers and employees / 1996
Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities. 2000
Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities. 1999
Customer Service in Region 5. 1997
Customer service in the information environment / 1993
Customer service plan : customer service hotline : solid waste and emergency response. 1994
Customer service plan : executive summary. 1994
Customer service plan : response to inquiries : communications, education, and public affairs. 1994
Customer service plan : water grants management : Office of Water and Region 6, Dallas, TX. 1994
Customers for life : how to turn that one-time buyer into a lifetime customer / 1991
Customers for life : how to turn that one-time buyer into a lifetime customer / 1998
Delight me-- : the ten commandments of customer service / 1997
Delivering quality service : balancing customer perceptions and expectations / 1990
Developing customer service targets by assessing customer perspectives 2004
Digital government : building a 21st century platform to better serve the American people. 2012
EPA National Customer Service Conference : April 14-15, 1998, conference proceedings : hosted by EPA region 6 at the Harvey Hotel, Plano, Texas. 1998
Expanding water utility services beyond water supply / 2012
Firing on all cylinders : the service/quality system for high-powered corporate performance / 1990
Fish! tales : real-life stories to help you transform your workplace and your life / 2002
Fish!: a remarkable way to boost morale and improve results. 2000
Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines. 1999
Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines. 1998
High tech, high touch : library customer service through technology / 2003
How to give exceptional customer service / 1991
Improving customer service : accompanying report of the National Performance Review, Office of the Vice President ; [Vice President Al Gore]. 1994
Managing knock your socks off service 1992
Measuring customer satisfaction 1993
Office of Pesticide Programs Report on Customer Satisfaction with Program Services. Targeting OPP Customer Service Improvements. 1995
Proceedings of EPA's second National Customer Service Conference : November 30 - December 1, 1999 : hosted by EPA region 3 Philadelphia, Pennsylvania. 2000
Putting customers first '95 : standards for serving the American people / 1995
Putting customers first : EPA rises to the challenge of Executive Order 12862 / 1994
Putting customers first : EPA's customer service plan. 1995
Putting customers first : standards for serving the American people / 1994
Quality customer service / 1993
Raving fans : a revolutionary approach to customer service / 1993
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