Search Results for the EPA National Library Catalog

Items Found: 30

Showing: Items 1 - 30

Your Search: (SUBJECT=Consumer Satisfaction.)

 
 
 

Select Item Title Year Published
AMA handbook for customer satisfaction 1995
Best practices in customer service 1999
Beyond customer service : keeping customers for life / 1992
Consumer reports on health. 1991
Consumer sourcebook. 1974
Consumer's resource handbook / 1979
Customer satisfaction measurement and management : using the voice of the customer / 1995
Customer satisfaction: best practices for a continually improving customer responsive organization 2001
Fish! tales : real-life stories to help you transform your workplace and your life / 2002
Fish!: a remarkable way to boost morale and improve results. 2000
Handbook of customer satisfaction measurement 1996
How to give exceptional customer service / 1991
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / 1997
Making quality work : the magic ingredient / 1994
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams / 2016
Measuring and managing customer satisfaction : going for the gold / 1996
Measuring customer satisfaction 1993
Measuring customer satisfaction : development and use of questionnaires / 1992
Measuring customer satisfaction : survey design, use, and statistical analysis methods / 1998
Optimizing the water utility customer contact center / 2010
Putting customers first '95 : standards for serving the American people / 1995
Quality management systems : fundamentals and vocabulary = Systèmes de management de la qualité : principes essentiels et vocabulaire. 2015
Quality management systems : requirements = Systèmes de management de la qualité : exigences. 2015
Raving fans : a revolutionary approach to customer service / 1993
Self-assessment guide for organizational performance and customer satisfaction based on the Presidential Award for Quality criteria. 1993
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report / 1996
The visible librarian : asserting your value with marketing and advocacy / 2003
Tools and methods to effectively measure customer perceptions 2001
World-class customer service : you make a difference! : 7 steps to service they'll remember / 2008
You deserve the best a consumer's guide to product quality and total customer satisfaction / 1993

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