Search Results for the EPA National Library Catalog

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Select Item	Title	Year Published
1	2009 annual summary of emission-related recall and voluntary service campaigns performed on light-duty vehicles and light-duty trucks /	2010
2	2009 annual summary of emission-related recall and voluntary service campaigns performed on light-duty vehicles and light-duty trucks /	2010
3	A journey into the heroic environment : a personal guide for creating a work environment built on shared values /	1997
4	Achieving job satisfaction a Crisp assessment profile /	1994
5	Analysis and Findings of the Gallup Organization's Drinking Water Customer Satisfaction Survey.	2003
6	Best practices in customer service	1999
7	Beyond customer service : keeping customers for life /	1992
8	Challenge of change in organizations : helping employees thrive in the new frontier /	1995
9	Consumer reports on health.	1991
10	Consumer sourcebook.	1974
11	Consumer's resource handbook /	1979
12	Creating more meaningful work {by} Fred K. Foulkes.	1968
13	Customer satisfaction measurement and management : using the voice of the customer /	1995
14	Customer satisfaction: best practices for a continually improving customer responsive organization	2001
15	Encouraging the heart : a leader's guide to rewarding and recognizing others /	2003
16	EPA Needs to Improve Management Practices to Ensure a Successful Customer Technology Solutions Project. Audit Report.	2010
17	First things first : to live, to love, to learn, to leave a legacy /	1994
18	Fish!: a remarkable way to boost morale and improve results.	2000
19	Great at work : how top performers do less, work better, and achieve more /	2018
20	How to give exceptional customer service /	1991
21	How to organize yourself to win : twelve powerful programs that work /	1988
22	I could do anything if I only knew what it was : how to discover what you really want and how to get it /	1995
23	Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /	1997
24	Inferring willingness to pay for housing amenities from residential property values /	1986
25	Innovating quality : strategies for business growth, quality & customer satisfaction /	1993
26	Love 'em or lose 'em : getting good people to stay /	1999
27	Making quality work : the magic ingredient /	1994
28	Mapping experiences : a guide to creating value through journeys, blueprints and diagrams /	2016
29	Measuring customer satisfaction	1993
30	Measuring customer satisfaction : survey design, use, and statistical analysis methods /	1998
31	Mentoring : helping employees reach their full potential /	1994
32	Now, discover your strengths /	2001
33	Now, discover your strengths /	2001
34	Optimizing the water utility customer contact center /	2010
35	Organizational Assessment, EPA Region 8, Data from August - September 2004.	2004
36	Perceptions of libraries and information resources : a report to the OCLC membership /	2005
37	Pollution Prevention Information Clearinghouse: Customer Satisfaction Survey	1998
38	Putting customers first '95 : standards for serving the American people /	1995
39	Quality of worklife compendium : a summary of benefits and special programs offered at EPA.	1992
40	Real happiness at work : meditations for accomplishment, achievement, and peace /	2013
41	Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /	1996
42	Solid Waste Management Manpower - Profile and Analysis.	1978
43	Study of the Relevance of Selected Ecological Factors Related to Water Resources and the Social Organization of Fishing Villages in Puerto Rico.	1972
44	The 8th habit : from effectiveness to greatness /	2005
45	The 8th habit : from effectiveness to greatness /	2004
46	The answer to how is yes : acting on what matters /	2003
47	The art of possibility /	2002
48	The carrot principle : how the best managers use recognition to engage their people, retain talent, and accelerate performance /	2007
49	The employee handbook for organizational change /	0
50	The employee handbook of new work habits for a radically changing world : 13 ground rules for job success in the information age.	1994

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