Search Results for the EPA National Library Catalog

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Select Item	Title	Year Published
1	Delivering quality service : balancing customer perceptions and expectations /	1990
2	Getting results : five absolutes for high performance /	2001
3	Introduction to quality engineering : designing quality into products and processes /	1986
4	Moving ahead with ISO 14000 : improving environmental management and advancing sustainable development /	1997
5	Quality in action : 93 lessons in leadership, participation, and measurement /	1992
6	Strategic environmental management : using TQEM and ISO 14000 for competitive advantage /	1996
7	The benchmarking book /	1992
8	The lean Six Sigma pocket toolbook : a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity /	2005
9	Total quality management in government : a practical guide for the real world /	1993

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