Search Results for the EPA National Library Catalog

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Select Item	Title	Year Published
1	Achieving excellence in customer service.	1988
2	Benchmarking performance indicators for water and wastewater utilities : 2007 annual survey data and analysis report /	2008
3	Benchmarking water utility customer relations best practices	2006
4	Best practices in customer service	1999
5	Beyond customer service : keeping customers for life /	1992
6	Blair House papers : January 1997 /	1997
7	Common sense government : works better and costs less /	1995
8	Common sense government : works better and costs less /	1995
9	Controls and oversight needed to improve administration of EPA's customer service lines /	2013
10	Customer attitudes, behavior, and the impact of communications efforts	2004
11	Customer satisfaction measurement and management : using the voice of the customer /	1995
12	Customer service : forging the links : participant's workbook /	1998
13	Customer service in government : a practical guide for managers and employees /	1996
14	Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.	2000
15	Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.	1999
16	Customer Service in Region 5.	1997
17	Customer service in the information environment /	1993
18	Customer service plan : customer service hotline : solid waste and emergency response.	1994
19	Customer service plan : executive summary.	1994
20	Customer service plan : response to inquiries : communications, education, and public affairs.	1994
21	Customer service plan : water grants management : Office of Water and Region 6, Dallas, TX.	1994
22	Customers for life : how to turn that one-time buyer into a lifetime customer /	1991
23	Delivering quality service : balancing customer perceptions and expectations /	1990
24	Developing customer service targets by assessing customer perspectives	2004
25	Digital government : building a 21st century platform to better serve the American people.	2012
26	Environmental Protection Agency : Customer Service Plan.	2011
27	EPA National Customer Service Conference : April 14-15, 1998, conference proceedings : hosted by EPA region 6 at the Harvey Hotel, Plano, Texas.	1998
28	Expanding water utility services beyond water supply /	2012
29	Firing on all cylinders : the service/quality system for high-powered corporate performance /	1990
30	Fish!: a remarkable way to boost morale and improve results.	2000
31	Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines.	1998
32	Hearing the voice of the customer : customer feedback and customer satisfaction measurement guidelines.	1999
33	High tech, high touch : library customer service through technology /	2003
34	How to give exceptional customer service /	1991
35	Improving customer service : accompanying report of the National Performance Review, Office of the Vice President ; [Vice President Al Gore].	1994
36	Measuring customer satisfaction	1993
37	Office of Pesticide Programs Report on Customer Satisfaction with Program Services. Targeting OPP Customer Service Improvements.	1995
38	Proceedings of EPA's second National Customer Service Conference : November 30 - December 1, 1999 : hosted by EPA region 3 Philadelphia, Pennsylvania.	2000
39	Putting customers first '95 : standards for serving the American people /	1995
40	Putting customers first : EPA rises to the challenge of Executive Order 12862 /	1994
41	Putting customers first : EPA's customer service plan.	1995
42	Putting customers first : standards for serving the American people /	1994
43	Quality customer service /	1993
44	Running an effective help desk planning, implementing, marketing, automating, improving, outsourcing /	1994
45	Service to the public how effective and responsive is the government? : statement of Lawrence H. Thompson, Assistant Comptroller General, Human Resources Division, before the Committee on Ways and Means, House of Representative /	1991
46	Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /	1996
47	Tucson water turnaround : crisis to success /	2020
48	Understanding and enhancing the impact of consumer confidence reports	2004

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