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Search Results for the EPA National Library Catalog
Items Found: 23
Showing: Items 1 - 23
Your Search: (SUBJECT=Consumer Satisfaction.)
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Title
Year Published
1
Best practices in customer service
1999
2
Beyond customer service : keeping customers for life /
1992
3
Consumer reports on health.
1991
4
Consumer sourcebook.
1974
5
Consumer's resource handbook /
1979
6
Customer satisfaction measurement and management : using the voice of the customer /
1995
7
Customer satisfaction: best practices for a continually improving customer responsive organization
2001
8
Fish!: a remarkable way to boost morale and improve results.
2000
9
How to give exceptional customer service /
1991
10
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
1997
11
Making quality work : the magic ingredient /
1994
12
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams /
2016
13
Measuring customer satisfaction
1993
14
Measuring customer satisfaction : survey design, use, and statistical analysis methods /
1998
15
Optimizing the water utility customer contact center /
2010
16
Putting customers first '95 : standards for serving the American people /
1995
17
Quality management systems : fundamentals and vocabulary = Systèmes de management de la qualité : principes essentiels et vocabulaire.
2015
18
Quality management systems : requirements = Systèmes de management de la qualité : exigences.
2015
19
Self-assessment guide for organizational performance and customer satisfaction based on the Presidential Award for Quality criteria.
1993
20
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /
1996
21
The visible librarian : asserting your value with marketing and advocacy /
2003
22
Tools and methods to effectively measure customer perceptions
2001
23
World-class customer service : you make a difference! : 7 steps to service they'll remember /
2008
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