Search Results for the EPA National Library Catalog

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Select Item	Title	Year Published
1	Best practices in customer service	1999
2	Beyond customer service : keeping customers for life /	1992
3	Consumer reports on health.	1991
4	Consumer sourcebook.	1974
5	Consumer's resource handbook /	1979
6	Customer satisfaction measurement and management : using the voice of the customer /	1995
7	Customer satisfaction: best practices for a continually improving customer responsive organization	2001
8	Fish!: a remarkable way to boost morale and improve results.	2000
9	How to give exceptional customer service /	1991
10	Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /	1997
11	Making quality work : the magic ingredient /	1994
12	Mapping experiences : a guide to creating value through journeys, blueprints and diagrams /	2016
13	Measuring customer satisfaction	1993
14	Measuring customer satisfaction : survey design, use, and statistical analysis methods /	1998
15	Optimizing the water utility customer contact center /	2010
16	Putting customers first '95 : standards for serving the American people /	1995
17	Quality management systems : fundamentals and vocabulary = Systèmes de management de la qualité : principes essentiels et vocabulaire.	2015
18	Quality management systems : requirements = Systèmes de management de la qualité : exigences.	2015
19	Self-assessment guide for organizational performance and customer satisfaction based on the Presidential Award for Quality criteria.	1993
20	Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /	1996
21	The visible librarian : asserting your value with marketing and advocacy /	2003
22	Tools and methods to effectively measure customer perceptions	2001
23	World-class customer service : you make a difference! : 7 steps to service they'll remember /	2008

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