||1. Introducing ISO 9000: Questions and Answers -- 2. The Global Competition Game -- 3. Global Standardization -- 4. ISO 9000 Series Quality Systems Standards -- 5. EC Conformity Assessment -- 6. U.S. Conformity Assessment -- 7. Registrars and Quality Auditing -- 8. How to Become Registered -- 9. Successful Registration: The White-Rodgers Story -- 10. ISO 9000 -- Decision Point -- Appendix: Sample Quality Manual. ISO 9000 is well on its way to becoming the new international quality standard of the 1990s. The impact of ISO 9000 standards is already being felt by companies worldwide. And most quality experts agree that ISO 9000 will likely become the accepted international standard for ensuring quality across the globe. In a comprehensive yet user-friendly approach, ISO 9000 will help you to understand the implications of ISO 9000, launch and manage an ISO registration initiative, and realize the full benefits of ISO 9000 to your company, suppliers, and customers. The ISO series of standards are fully explained along with practical insights on quality audits and the registration process itself. Most importantly, ISO 9000 provides the critical information necessary for deciding if registration is required for your company. ISO 9000 provides a unique inside view on the global business climate that is moving ISO standards to international acceptance. Hutchins also details the quality-issue developments in Europe and the U.S., and explains their likely impact on business. Beyond the global view, ISO 9000 delivers a hands-on guide to the registration process, including first-hand advice from ISO registered companies, quality auditors, and European and American quality experts. Practical explanations cover how to choose a quality auditor, how to run an effective preassessment audit, how to determine which standards apply to you and your company and how to work effectively with quality auditors. The special insights, advice from leading-edge quality experts, and hands-on guidance found in ISO 9000 will be extremely useful in moving your company through the ISO registration process.