Main Title |
Kentucky Transportation Cabinet: Annual Assessment of Customer Needs and Satisfaction: Mail Survey Report. |
Author |
Anderson, P. ;
Hockensmith, K. ;
|
CORP Author |
Kentucky Transportation Center, Lexington.;Kentucky Transportation Cabinet, Frankfort.;Federal Highway Administration, Frankfort, KY. Kentucky Div. |
Publisher |
Nov 97 |
Year Published |
1997 |
Report Number |
KTC-97-24; KYSPR-98-175; |
Stock Number |
PB98-131345 |
Additional Subjects |
Highway planning ;
Transportation management ;
Surveys ;
Questionnaires ;
Kentucky ;
Customer surveys
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
NTIS |
PB98-131345 |
Some EPA libraries have a fiche copy filed under the call number shown. |
|
07/26/2022 |
|
Collation |
78p |
Abstract |
The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide 'Empower Kentucky' campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need to establish a baseline of customer satisfaction with the current highway system, and determine needs as perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to: (1) Ascertain Kentucky highway users' opinions on highway program priorities and satisfaction; (2) Compare and contrast these opinions with the data obtained in the NQI Survey; Issue reports that can be used to help guide highway investments and strategic planning. |
Supplementary Notes |
Sponsored by Kentucky Transportation Cabinet, Frankfort. and Federal Highway Administration, Frankfort, KY. Kentucky Div. |
Availability Notes |
Product reproduced from digital image. Order this product from NTIS by: phone at 1-800-553-NTIS (U.S. customers); (703)605-6000 (other countries); fax at (703)321-8547; and email at orders@ntis.fedworld.gov. NTIS is located at 5285 Port Royal Road, Springfield, VA, 22161, USA. |
NTIS Title Notes |
Final research rept. |
Category Codes |
85H; 43G; 91B |
NTIS Prices |
PC A06/MF A01 |
Document Type |
NT |
Cataloging Source |
NTIS/MT |
Control Number |
812802280 |
Origin |
NTIS |
Type |
CAT |