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RECORD NUMBER: 99 OF 405

OLS Field Name OLS Field Data
Main Title Customer attitudes, behavior, and the impact of communications efforts
Author Tatham, Elaine L.
Other Authors
Author Title of a Work
Tatham, Chris.
Mobley, Jane.
Publisher Awwa Research Foundation : American Water Works Association,
Year Published 2004
OCLC Number 54065056
ISBN 1583213090
Subjects Water utilities--Customer services--United States ; Water utilities--United States--Public opinion ; Water utilities--United States--Management ; Customer relations ; Business communication
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
ELBM  HD4461.T38 2003 AWBERC Library/Cincinnati,OH 03/19/2004
ENAM  HD4461.T38 2004 Region 7 IRC Library/Kansas City,KS 06/18/2004
Collation xix, 97 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.)
Notes "Sponsored by Awwa Research Foundation." Includes bibliographical references (p. 95-96).
Place Published Denver, CO :
Corporate Au Added Ent AWWA Research Foundation. ; American Water Works Association.
PUB Date Free Form c2004.
BIB Level m
Cataloging Source OCLC/T
LCCN 2004041086
OCLC Time Stamp 20040618102307
Language eng
Origin OCLC
Type CAT
OCLC Rec Leader 01300pam 22003614a 45020