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OLS Field Name OLS Field Data
Main Title Consumer attitude survey update /
Author Hurd, Robert E.
Publisher AWWA Research Foundation,
Year Published 2003
OCLC Number 62587215
Subjects Water quality--United States--Public opinion. ; Water-supply--United States--Public opinion. ; Water quality--Public opinion. ; Water-supply--Public opinion.
Library Call Number Additional Info Location Last
ELBM  TD370.C667 2003 AWBERC Library/Cincinnati,OH 12/14/2005
ENAM  TD 223.H87 2003 Region 7 IRC Library/Kansas City,KS 01/26/2015
Collation xxx, 161 p., appendices : ill., charts ; 28 cm.
Notes Update of the author's Consumer attitude survey on water quality issues (1993). "Subject area: efficient and customer-responsive organization." "Project #394." "Complimentary AwwaRF subscriber copy." Includes bibliographical references (p. B-47 to B-49)
Contents Notes 1. Research goals and methods -- 2. Consumer values, expectations and priorities -- 3. Utility perceptions and customer satisfaction -- 4. Perceptions of utility performance and impact on satisfaction -- 5. Perceptions of price and value -- 6. Perceptions of drinking water quality and aesthetics -- 7. Perceptions of drinking safety and standards -- 8. Bottled water and home treatment devices -- 9. Public information and communication -- 10. Consumer trust and perceived credibility -- 11. Support for drinking water research -- Appendix A. Tables with demographic and geographic breakdowns -- Appendix B. Companion guidebook-simple answers to frequently asked questions about surveys -- References.
Place Published Denver, Colo.
Corporate Au Added Ent AWWA Research Foundation.
PUB Date Free Form 2003
BIB Level m
Cataloging Source OCLC/T
OCLC Time Stamp 20150123122250
Language eng
Origin OCLC
Type CAT
OCLC Rec Leader 02048cam 2200337Ka 45020