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OLS Field Name OLS Field Data
Main Title Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction /
Author Byham, William C.
Other Authors
Author Title of a Work
Cox, Jeff,
Publisher Ballantine Pub. Group,
Year Published 1998
OCLC Number 38046988
ISBN 0449002829; 9780449002827
Subjects Employee empowerment. ; Communication in management. ; Interpersonal relations. ; Communication. ; Personnel management. ; Control (Psychology) ; Job satisfaction. ; Leadership. ; Employment--psychology. ; Attitude. ; Motivation. ; Staff Development. ; Efficiency, Organizational.
Internet Access
Description Access URL
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0601/97097003-d.html
Library Call Number Additional Info Location Last
ELBM  HD50.5.B94 1998 AWBERC Library/Cincinnati,OH 08/28/2012
Edition Rev. Ballantine books ed.
Collation ix, 212 p. : ill. ; 21 cm.
Contents Notes Most managers know that revitalization in their companies must occur from the ground up. But how can you get that message to your employees without applying the kind of pressure that makes them even less productive? Empowerment is the answer, and it's easier to achieve than you may think. In this motivating book you will find specific strategies designed to help you empower your employees daily. More concrete than other works on participative management, "Zapp!" shows you how to encourage responsibility, acknowledgment, and creativity so that employees feel that they "own" their jobs. With hands-on examples, you will learn the basics that allow you to use this principle in every situation, from large meetings to one-on-one conversations to formal evaluations, and really get results. Best of all, you can use the techniques in Zapp! to pursue any number of business goals, whether you're trying to increase productivity, improve customer service, or innovate faster than the competition. It's all here, in an accessible guide for the successful managers of tomorrow. -- Back cover.
Place Published New York
PUB Date Free Form 1998
BIB Level m
Cataloging Source OCLC/T
LCCN 97097003
Merged OCLC records 462740712
OCLC Time Stamp 20120824153523
Language eng
Origin OCLC
Type CAT
OCLC Rec Leader 03071cam 2200589 a 45020