Main Title |
Customer service excellence : a concise guide for librarians / |
Author |
Weingand, Darlene E.
|
Publisher |
American Library Association, |
Year Published |
1997 |
OCLC Number |
35559206 |
ISBN |
0838906893 (alk. paper); 9780838906897 (alk. paper) |
Subjects |
Public services (Libraries)--United States ;
Inlichtingenwerk (dienstverlening) ;
Bibliotheken ;
Bibliotháeques--Services aux publics--âEtats-Unis ;
Libraries and readers--United States
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJAM |
Z711.W434 1997 |
|
Region 3 Library/Philadelphia, PA |
03/01/2010 |
ELCM |
Z711.W434 1997 |
|
NVFEL Library/Ann Arbor, MI |
02/08/2002 |
ESAM |
Z711.W434 1997 |
|
Region 10 Library/Seattle,WA |
03/28/1998 |
|
Collation |
xii, 136 p. : ill. ; 23 cm. |
Notes |
Includes bibliographical references (p. 125-129) and index. |
Contents Notes |
The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index. |
Place Published |
Chicago |
PUB Date Free Form |
1997 |
Series Title Traced |
ALA editions |
BIB Level |
m |
Cataloging Source |
OCLC/T |
LCCN |
96043394 |
OCLC Time Stamp |
20100225091003 |
Language |
eng |
Origin |
OCLC |
Type |
CAT |
OCLC Rec Leader |
01810cam 2200457 a 45020 |