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OLS Field Name OLS Field Data
Main Title Effective risk and crisis communication during water security emergencies : summary report of EPA sponsored message mapping workshops /
Author Covello, Vincent. ; Minamyer, S. ; Clayton, K.
Other Authors
Author Title of a Work
Clayton, Kathy.
Minamyer, Scott.
CORP Author Environmental Protection Agency, Cincinnati, OH. National Homeland Security Research Center. ;Science Applications International Corp., Reston, VA.
Publisher National Homeland Security Research Center, Office of Research and Development, U.S. Environmental Protection Agency,
Year Published 2007
Report Number EPA 600-R-07-027
Stock Number PB2007-107808
OCLC Number 152581599
Subjects Risk communication--Handbooks, manuals, etc. ; Water-supply--Security measures. ; Water treatment plants--Risk management.
Additional Subjects Water sector ; EMergencies ; Risk communication plans ; Workshop ; Message mapping ; Message development ; Message delivery ;
Internet Access
Description Access URL
Library Call Number Additional Info Location Last
EJBD ARCHIVE EPA 600-R-07-027 Headquarters Library/Washington,DC 08/22/2017
NTIS  PB2007-107808 Most EPA libraries have a fiche copy filed under the call number shown. Check with individual libraries about paper copy. 10/08/2007
Collation 1 volume (various pagings) : color illustrations ; 28 cm
Abstract This report summarizes results from three water security risk communication message mapping workshops conducted by U.S. EPAs National Homeland Security Research Center during 2005/2006. It provides information about effective message development and delivery that could be useful to water sector organizations as they develop their respective risk communication plans. Message mapping is a process by which users can predict 95 percent of questions likely to be asked by the media and others following an incident, prepare clear and concise answers to the questions along with supporting information ahead of time, and practice effective message delivery before a crisis occurs. The workshops were facilitated by Dr. Vincent Covello, internationally known crisis communication expert and Director of the Center for Risk Communication in New York City. Invited workshop participants represented a cross-section of water utilities from various regions of the United States; local, state, and federal government agencies; emergency response organizations; public health officials; law enforcement agencies; and water sector professional associations.
Notes "March 2007." "EPA 600-R-07-027." Includes bibliographical references. Format not distributed to depository libraries.
Place Published Cincinnati, OH
Supplementary Notes Prepared in cooperation with Science Applications International Corp., Reston, VA.
Availability Notes Order this product from NTIS by: phone at 1-800-553-NTIS (U.S. customers); (703)605-6000 (other countries); fax at (703)605-6900; and email at orders@ntis.gov. NTIS is located at 5285 Port Royal Road, Springfield, VA, 22161, USA.
Corporate Au Added Ent National Homeland Security Research Center (U.S.); United States. Environmental Protection Agency. Office of Research and Development.
PUB Date Free Form 2007
Category Codes 48G; 48B; 91I; 45
NTIS Prices PC A05
BIB Level m
Medium unmediated
Content text
Carrier volume
Cataloging Source OCLC/T
LCCN 2007414795
Control Number 019101240
OCLC Time Stamp 20170818073529
Language eng
SUDOCS Number EP 11.2:600/R-07/27
Origin OCLC
OCLC Rec Leader 02131cam 2200469 a 45010