Full Record Display for the EPA National Library Catalog

RECORD NUMBER: 17 OF 19

OLS Field Name OLS Field Data
Main Title Running an effective help desk planning, implementing, marketing, automating, improving, outsourcing /
Author Czegel, Barbara
Publisher John Wiley,
Year Published 1994
OCLC Number 30668307
ISBN 0471025445 (pbk. : acid-free paper)
Subjects Computer industry--Customer services--Management ; Electronic office machine industry--Customer services--Management ; Information Services--organization & administration
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EHAM  HD9696.C62C96 1994 Region 1 Library/Boston,MA 05/24/1996
Collation xxi, 376 p. : ill. ; 24 cm.
Notes "Wiley/QED publication." Includes bibliographical references and index.
Contents Notes Basics -- Getting focused -- Internal workings of the help desk -- Structure -- Problem and work management -- Tracking -- Applying technology -- Toward automation -- Help desk tools -- Optimizing performance -- Measuring performance -- Marketing -- Cost/benefit analysis -- Outsourcing -- Case studies -- Help desk case #1: setup -- Help desk case #2: starting into automation -- Help desk case #3: working well.
Place Published New York :
PUB Date Free Form c1994.
BIB Level m
Cataloging Source OCLC/T
LCCN 94026250
Merged OCLC records 32697889
OCLC Time Stamp 19960522085309
Language ENG
Origin OCLC
Type CAT
OCLC Rec Leader 01516cam 2200313 a 45020