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OLS Field Name OLS Field Data
Main Title Benchmarking water utility customer relations best practices
Author Patrick, Roger.
Other Authors
Author Title of a Work
Kozlosky, Christine.
Publisher Awwa Research Foundation : American Water Works Association ;
Year Published 2006
OCLC Number 65177220
Subjects Water utilities--Customer services ; Benchmarking (Management)
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
ELBM  HD4456.P38 2006 AWBERC Library/Cincinnati,OH 04/28/2006
Collation xxiii, 134 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.)
Notes Appendices are on CD-ROM
Contents Notes 1. Introduction -- 2. Approach -- 3. Call center operations -- 4. Meter reading -- 5. Billing, payment, credit and collections -- 6. Meter maintenance & meter-related field services -- 7. Improving customer satisfaction -- 8. Case studies from customer service leaders -- Abbreviations -- Appendix A. Website forms and menus -- Appendix B. Other processes associated with high customer satisfaction.
Place Published Denver, Colo. :
Access Notes CD-ROM requires Adobe Reader.
Corporate Au Added Ent AWWA Research Foundation.
PUB Date Free Form c2006.
BIB Level m
Cataloging Source OCLC/T
OCLC Time Stamp 20060425121903
Language eng
Origin OCLC
Type CAT
OCLC Rec Leader 01373nam 2200265Ka 45020