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RECORD NUMBER: 23 OF 24

OLS Field Name OLS Field Data
Main Title Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /
Other Authors
Author Title of a Work
Gore, Albert
CORP Author National Performance Review (U.S.),
Publisher National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs.,
Year Published 1996
Stock Number 040-000-00670-2
OCLC Number 34560493
ISBN 0160485762; 9780160485763
Subjects Benchmarking (Management)--United States. ; Total quality management in government--United States. ; Consumer complaints--United States. ; Consumer satisfaction--United States. ; Complaints (Administrative procedure)--United States ; Customer services--United States
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS21995
http://www.npr.gov/library/papers/benchmrk/bstprac.html
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EKAM  JK421.N3582 Region 4 Library/Atlanta,GA 03/14/1997
ELBM  JK468.T67N37 1996 AWBERC Library/Cincinnati,OH 02/28/1998
Collation iii, 40 pages : illustrations ; 28 cm
Notes Cover title. Shipping list no.: 96-0169-P. "March 1996." Includes bibliographical references.
Place Published Washington, DC :
Alternate Title Best practices in resolving customer complaints Federal Benchmarking Consortium study report
PUB Date Free Form {1996}
BIB Level m
Cataloging Source OCLC/T
LCCN 96140410
OCLC Time Stamp 19980223090606
Language eng
SUDOCS Number PRVP 42.2:C 96/2
Origin OCLC
Type CAT
OCLC Rec Leader 01447nam 2200385 a 45020