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OLS Field Name OLS Field Data
Main Title Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies /
Other Authors
Author Title of a Work
Keehley, Patricia,
Publisher Jossey-Bass,
Year Published 1997
OCLC Number 34618229
ISBN 0787902993; 9780787902995
Subjects Total quality management in government--United States. ; Benchmarking (Management)--United States. ; Normalizacion (Administracion) ; Administracion de la calidad total ; Eficiencia organizacional--EE.UU
Internet Access
Description Access URL
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley043/96010092.html
Publisher description http://catdir.loc.gov/catdir/description/wiley035/96010092.html
Library Call Number Additional Info Location Last
EJAM  JK468.T67B45 1997 Region 3 Library/Philadelphia, PA 06/17/2019
ERAM  JK468.T67 B45 1997 Region 9 Library/San Francisco,CA 07/18/2011
Edition 1st ed.
Collation xx, 251 pages : illustrations ; 24 cm.
Notes Includes bibliographical references (pages 241-244) and index.
Contents Notes Foreword / Larry Herman and Jack Miller -- Introduction: How Best Practices Strengthen -- 1. Understanding Best Practices -- 2. Benchmarking to Identify Best Practices -- 3. Assessing Organizational Readiness for Benchmarking -- 4. Selecting Practices to Benchmark -- 5. The Benchmarking Process Step by Step -- 6. Building Benchmarking Teams and Political Support -- 7. Finding a Best Practice Partner -- 8. Maximizing the Relationship with Your Partner -- 9. Analyzing the Research and Selecting Best Practices to Adapt -- 10. Adapting and Implementing Best Practices -- 11. Sustaining Lasting Performance Improvements -- App. A. Benchmarking in the Knowledge Era: On-Line Resources and Other Research Tools -- App. B. Directory of Benchmarking and Best Practices Organizations -- App. C. Step-by-Step Checklists for Managing a Benchmarking Project -- App. D. Key Benchmarking Tools. Benchmarking for Best Practices in the Public Sector is a unique, practical guide that shows public officials and administrators at all levels of government how to identify best practices and implement them in their organizations. The authors go beyond abstract concepts to bring benchmarking to life with real cases from federal, state, and local governments. They show how benchmarking methods have been adapted to the unique needs of the public sector and describe the. Tangible benefits gained by public agencies that have applied these techniques. Offering step-by-step advice along with checklists, flowcharts, sample forms, a resource directory, and other tools to help managers take action quickly, the authors demonstrate what benchmarking is and how it differs in the public sector, six criteria for selecting a program or process to be benchmarked, ways to generate support and ideas for a benchmarking project, how to select and work. With a benchmarking partner, and how to plan a strategy for using the project's findings.
Place Published San Francisco
Title Ser Add Ent Jossey-Bass public administration series.
PUB Date Free Form ©1997
Series Title Traced Jossey-Bass public administration series
Series Title Untraced The Jossey-Bass public administration series
BIB Level m
Medium unmediated
Content text
Carrier volume
Cataloging Source OCLC/T
LCCN 96010092
OCLC Time Stamp 20190608104051
Language eng
Origin OCLC
Type CAT
OCLC Rec Leader 04263cam 2200541 a 45010