Main Title |
Terrific telephone skills / |
Author |
Lantz, Roy.
|
Publisher |
SkillPath Publications, |
Year Published |
1997 |
OCLC Number |
40065983 |
ISBN |
1572941219; 9781572941212 |
Subjects |
Telephone in business ;
Customer relations ;
Audiobooks
|
Local Library Info |
Library |
Local Subject |
Local Note |
EKB |
|
EKB copy contains 2 sound cassettes. |
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EKBM |
HF5541.T4L35 1997 |
A/V collection |
Research Triangle Park Library/RTP, NC |
06/25/2004 |
|
Collation |
1 audiocassette : analog, Dolby processed + 1 workbook (13 pages ; 19 cm) |
Notes |
Subtitle on container: Master the most important business tool of all. In container (25 cm.). |
Contents Notes |
Even with the amazing range of technology available today, the most effective business tool of all is still the telephone. It's the convenient, easily accessible lifeline for every sales team, billing department, and customer service group. Yet if used improperly, the telephone can be as damaging to your business as it is beneficial. In this audio guide, Roy Lantz provides the critical telephone skills training you must have to make an impression that guarantees success. The perfect way to polish the communication techniques of anyone who represents your business-- from chairman of the board to receptionist. |
Place Published |
Mission, KS : |
PUB Date Free Form |
p1997. |
BIB Level |
m |
Medium |
sound recording |
Cataloging Source |
OCLC/T |
OCLC Time Stamp |
20040625161859 |
Language |
eng |
Origin |
OCLC |
Type |
CAT |
OCLC Rec Leader |
01590nim 2200301Ia 45020 |