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OLS Field Name OLS Field Data
Main Title Raving fans : a revolutionary approach to customer service /
Author Blanchard, Kenneth H.,
Other Authors
Author Title of a Work
Bowles, Sheldon M.
Publisher William Morrow and Company, Inc.,
Year Published 1993
OCLC Number 26400894
ISBN 0688123163; 9780688123161
Subjects Customer services. ; Consumer satisfaction. ; Public relations.
Internet Access
Description Access URL
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/92030255-b.html
Publisher description http://catdir.loc.gov/catdir/description/hc044/92030255.html
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EJAM  HF5415.5.B528 1993 Region 3 Library/Philadelphia, PA 01/14/2000
Edition 1st ed.
Collation xii, 137 pages : 1 illustration ; 22 cm
Contents Notes Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans. This, in a nutshell, is the advice given to a new Area Manager on his first day-in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature-not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace-and turn their customers into raving, spending fans.
Place Published New York :
PUB Date Free Form c1993.
BIB Level m
Cataloging Source OCLC/T
LCCN 92030255 //r95
OCLC Time Stamp 20000107143411
Language eng
Origin OCLC
Type CAT
OCLC Rec Leader 00871cam 2200289 a 45020