| Main Title |
Accountability : managing for maximum results / |
| Author |
Lloyd, Sam R.
|
| Publisher |
Crisp Learning, |
| Year Published |
2002 |
| OCLC Number |
49793451 |
| ISBN |
1560526475 (pbk.) |
| Subjects |
Supervision of employees ;
Responsibility ;
Personnel management
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| ERAM |
HF5549.12.L56 2002 |
|
Region 9 Library/San Francisco,CA |
10/19/2005 |
|
| Collation |
viii, 112 p. : ill. ; 26 cm. |
| Notes |
Includes bibliographical references (p. 110). |
| Contents Notes |
Machine generated contents note: Part 1: The Case for Accountability -- Getting Work Done Through Others3 -- G athering Feedback6 -- Part 2: The Manager/Employee Relationship -- Establishing Positive Expectations11 -- C reating R apport15 -- Using the Pacing Technique17 -- Improving Listening Skills18 -- Common Responses and Their Risks21 -- Diffusing Emotion Through Active Listening22 -- Lessening Employee Dependency25 -- Developing Relationship Contracts27 -- Part 3: Leadership & Management Skills -- D efining Leadership33 -- Setting Goals to Communicate Your Vision34 -- Involving Employees to Create Buy-In36 -- Determining the Action Steps37 -- Empowering Employees Through Delegating38 -- Recovering and Learning from Mistakes48 -- Part 4: Communication Tools That Build Accountability -- Matching Personality Type57 -- Communicating Win-Win Messages62 -- Giving Strokes to Get Results68 -- Confronting Unacceptable Behavior72 -- Performing a Relationship Audit83 -- Part 5: Follow-up Ideas for Skill Development -- Maintain Your Momentum93 -- Establish an Action Plan94 -- Reward Yourself95 -- Continue to Work at It97 -- Appendix -- Author's Notes on the Case Studies101 -- Author's Suggested Responses to Exercises107 -- Recommended Reading110. |
| Place Published |
Menlo Park, Calif. : |
| Title Ser Add Ent |
Fifty-Minute series. |
| PUB Date Free Form |
c2002. |
| Series Title Untraced |
Fifty-minute series book |
| BIB Level |
m |
| Cataloging Source |
OCLC/T |
| LCCN |
2001095523 |
| Merged OCLC records |
56072866 |
| OCLC Time Stamp |
20051019110210 |
| Language |
eng |
| Origin |
OCLC |
| Type |
CAT |
| OCLC Rec Leader |
02372cam 22003734a 45010 |
