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Main Title Customer service excellence : a concise guide for librarians /
Author Weingand, Darlene E.
Publisher American Library Association,
Year Published 1997
OCLC Number 35559206
ISBN 0838906893 (alk. paper); 9780838906897 (alk. paper)
Subjects Public services (Libraries)--United States ; Inlichtingenwerk (dienstverlening) ; Bibliotheken ; Bibliotháeques--Services aux publics--âEtats-Unis ; Libraries and readers--United States
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EJAM  Z711.W434 1997 Region 3 Library/Philadelphia, PA 03/01/2010
ELCM  Z711.W434 1997 NVFEL Library/Ann Arbor, MI 02/08/2002
ESAM  Z711.W434 1997 Region 10 Library/Seattle,WA 03/28/1998
Collation xii, 136 p. : ill. ; 23 cm.
Notes Includes bibliographical references (p. 125-129) and index.
Contents Notes The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index.
Place Published Chicago
PUB Date Free Form 1997
Series Title Traced ALA editions
BIB Level m
Cataloging Source OCLC/T
LCCN 96043394
OCLC Time Stamp 20100225091003
Language eng
Origin OCLC
Type CAT
OCLC Rec Leader 01810cam 2200457 a 45020