| Main Title |
Consumer attitude survey update / |
| Author |
Hurd, Robert E.
|
| Publisher |
AWWA Research Foundation, |
| Year Published |
2003 |
| OCLC Number |
62587215 |
| Subjects |
Water quality--United States--Public opinion ;
Water-supply--United States--Public opinion ;
Water quality--Public opinion ;
Water-supply--Public opinion
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| ELBM |
TD370.C667 2003 |
|
AWBERC Library/Cincinnati,OH |
12/14/2005 |
|
| Collation |
xxx, 161 p., appendices : ill., charts ; 28 cm. |
| Notes |
Update of the author's Consumer attitude survey on water quality issues (1993). "Subject area: efficient and customer-responsive organization." "Project #394." "Complimentary AwwaRF subscriber copy." Includes bibliographical references (p. B-47 to B-49) |
| Contents Notes |
1. Research goals and methods -- 2. Consumer values, expectations and priorities -- 3. Utility perceptions and customer satisfaction -- 4. Perceptions of utility performance and impact on satisfaction -- 5. Perceptions of price and value -- 6. Perceptions of drinking water quality and aesthetics -- 7. Perceptions of drinking safety and standards -- 8. Bottled water and home treatment devices -- 9. Public information and communication -- 10. Consumer trust and perceived credibility -- 11. Support for drinking water research -- Appendix A. Tables with demographic and geographic breakdowns -- Appendix B. Companion guidebook-simple answers to frequently asked questions about surveys -- References. |
| Place Published |
Denver, Colo. |
| Corporate Au Added Ent |
AWWA Research Foundation. |
| PUB Date Free Form |
2003 |
| BIB Level |
m |
| Cataloging Source |
OCLC/T |
| OCLC Time Stamp |
20150123122250 |
| Language |
eng |
| Origin |
OCLC |
| Type |
CAT |
| OCLC Rec Leader |
02048cam 2200337Ka 45020 |
