Main Title |
Consumer attitude survey update / |
Author |
Hurd, Robert E.
|
Publisher |
AWWA Research Foundation, |
Year Published |
2003 |
OCLC Number |
62587215 |
Subjects |
Water quality--United States--Public opinion ;
Water-supply--United States--Public opinion ;
Water quality--Public opinion ;
Water-supply--Public opinion
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
ELBM |
TD370.C667 2003 |
|
AWBERC Library/Cincinnati,OH |
12/14/2005 |
|
Collation |
xxx, 161 p., appendices : ill., charts ; 28 cm. |
Notes |
Update of the author's Consumer attitude survey on water quality issues (1993). "Subject area: efficient and customer-responsive organization." "Project #394." "Complimentary AwwaRF subscriber copy." Includes bibliographical references (p. B-47 to B-49) |
Contents Notes |
1. Research goals and methods -- 2. Consumer values, expectations and priorities -- 3. Utility perceptions and customer satisfaction -- 4. Perceptions of utility performance and impact on satisfaction -- 5. Perceptions of price and value -- 6. Perceptions of drinking water quality and aesthetics -- 7. Perceptions of drinking safety and standards -- 8. Bottled water and home treatment devices -- 9. Public information and communication -- 10. Consumer trust and perceived credibility -- 11. Support for drinking water research -- Appendix A. Tables with demographic and geographic breakdowns -- Appendix B. Companion guidebook-simple answers to frequently asked questions about surveys -- References. |
Place Published |
Denver, Colo. |
Corporate Au Added Ent |
AWWA Research Foundation. |
PUB Date Free Form |
2003 |
BIB Level |
m |
Cataloging Source |
OCLC/T |
OCLC Time Stamp |
20150123122250 |
Language |
eng |
Origin |
OCLC |
Type |
CAT |
OCLC Rec Leader |
02048cam 2200337Ka 45020 |