| Main Title |
A passion for excellence : the leadership difference / |
| Author |
Peters, Thomas J.,
|
| Other Authors |
|
| Publisher |
Random House, |
| Year Published |
1985 |
| OCLC Number |
11969925 |
| ISBN |
0394544846; 9780394544847 |
| Subjects |
Industrial management--United States ;
Leadership ;
Organization and Administration ;
Gestion d'entreprise--âEtats-Unis ;
Personnel Management ;
USA ;
Organizational Objectives
|
| Additional Subjects |
Industrial management--United States
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EHAM |
HD70.U5P425 1985 |
|
Region 1 Library/Boston,MA |
01/01/1988 |
| EHBM |
HD70.U5P425 1985 |
|
CEMM/ACESD Library/Narragansett,RI |
04/15/2013 |
| EJAM |
HD70.U5P425 1985 |
|
Region 3 Library/Philadelphia, PA |
05/02/2003 |
| EOAM |
HD70.U5P425 1985 |
|
Region 8 Technical Library/Denver,CO |
01/01/1988 |
|
| Collation |
xxv, 437 pages ; 25 cm |
| Notes |
Includes bibliographical references and index. |
| Contents Notes |
Foreword -- Introduction : a revolution is brewing -- Part 1. Common sense. 1. A blinding flash of the obvious -- 2. MBWA : the technology of the obvious -- 3. Integrity and the technology of the obvious -- Part 2. Customers. 4. Common courtesy : the ultimate barrier to competitor entry -- 5. No such thing as a commodity -- 6. "Mere perception" : on the irreducible humanness of customers -- 7. Quality is not a technique -- 8. The "smell" of the customer -- Part 3. Innovation. 9. The mythology of innovation, or a skunkworks tale -- 10. Three skunks -- 11. The context of innovation -- 12. The "smell" of innovation -- Part 4. People, people, people. 13. Bone-deep beliefs -- 14. Ownership -- 15. ApplauseApplause -- Part 5. Leadership. 16. Attention, symbols, drama, vision--and love -- 17. Transformations and enhancements : small wins, debureaucratizing and pockets of excellence -- 18. Coaching -- 19. Doing MBWA -- 20. Excellence in school leadership -- 21. What price excellence --Acknowledgments -- A guide to key concepts -- Index. This book is an inspiring, career-transforming book published for people who want to get ahead. It takes the reader behind the scenes in some of the most successful organizations and analyzes what makes them distinctive. Here are real people, real companies, real numbers. Here is what is needed to know about the crucial elements of success: constant innovation, staying in touch with customers, encouraging the contributions of everyone in the company, and maintaining the integrity that is basic to leadership. Here are the secrets of building excellence. |
| Place Published |
New York |
| Access Notes |
Also issued online. |
| PUB Date Free Form |
c1985 |
| BIB Level |
m |
| Document Type |
BC |
| Cataloging Source |
OCLC/T |
| LCCN |
84045767 |
| Merged OCLC records |
11877355; 11957511; 12278605; 12278715; 12368859; 12826834; 14958413; 59158808; 255541117; 318247844; 748284170; 985739067; 986000105; 986345128; 1054127772; 1055429515; 1154385935; 1154520178; 1201963788 |
| OCLC Time Stamp |
20130412134831 |
| Language |
eng |
| Origin |
OCLC |
| Type |
CAT |
| OCLC Rec Leader |
04019cam 2200673 a 45020 |
