| Main Title |
Assessing organizational communication : strategic communication audits / |
| Author |
Downs, Cal W.,
|
| Other Authors |
|
| Publisher |
Guilford Press, |
| Year Published |
2004 |
| OCLC Number |
54407444 |
| ISBN |
1593850107 (pbk. : alk. paper); 9781593850104 (pbk. : alk. paper) |
| Subjects |
Communication in organizations--Auditing ;
Management audit ;
Communication in management ;
Intercultural communication ;
Organizational effectiveness--Evaluation ;
Auditing ;
Communicatie ;
Kommunikation ;
Unternehmen ;
Communication in management ;
Communication in organizations--Auditing ;
Intercultural communication ;
Management audit ;
Organizational effectiveness--Evaluation ;
Gestion d'entreprises ;
Communication ;
Techniques d'âevaluation ;
Contrãole de gestion ;
Audit
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| ELBM |
HD30.3.D68 2004 |
|
AWBERC Library/Cincinnati,OH |
03/26/2014 |
|
| Collation |
xi, 292 p. : ill. ; 25 cm. |
| Notes |
Completely rev. ed. of and successor to: Communication audits / Cal W. Downs. c1988. Includes bibliographical references (p. 273-280) and indexes. |
| Contents Notes |
Communication audits as organizational development -- Initiating and planning an assessment -- Conducting team audits / David Cook, James Patterson, and Cal W. Downs -- Choosing focal areas to assess -- The interview: the most basic assessment technology -- Diagnosis through questionnaires -- The International Communication Association Survey -- Downs-Hazen Communication Satisfaction Questionnaire / Phillip G. Clampitt and Cal W. Downs -- Critical Communication Experience Survey -- ECCO analysis -- Diagnosing communication networks / Thomas Porter and Allyson D. Adrian -- Focus group interviews -- Final analysis and interpretation -- The final report. "This essential guide offers a detailed framework for assessing communication processes within an organization and using the results to develop improved organizational strategies. Presented are the "tools of the trade" for planning and initiating audits, gathering data using a wide variety of methodologies, analyzing the findings, and preparing effective reports. Throughout, practical examples drawn from the authors' influential work in the field help readers understand the real-world applications of the concepts discussed and gain skills for creative problem solving. A successor to Cal Downs's popular Communication Audits, the book has been extensively rewritten with many new topics and two entirely new chapters reflecting today's critical issues and best practices."--BOOK JACKET. |
| Place Published |
New York |
| Title Ser Add Ent |
Guilford communication series. |
| Alternate Title |
Strategic communication audits |
| PUB Date Free Form |
c2004 |
| Series Title Untraced |
The Guilford communication series |
| BIB Level |
m |
| Cataloging Source |
OCLC/T |
| LCCN |
2004003132 |
| OCLC Time Stamp |
20140317121936 |
| Language |
eng |
| Origin |
OCLC |
| Type |
CAT |
| OCLC Rec Leader |
04947cam 22008654a 45020 |
