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Main Title Designing conflict management systems : a guide to creating productive and healthy organizations /
Author Costantino, Cathy A.,
Other Authors
Author Title of a Work
Merchant, Christina Sickles,
Publisher Jossey-Bass Publishers,
Year Published 1996
OCLC Number 32922956
ISBN 0787901628 (alk. paper); 9780787901622 (alk. paper)
Subjects Conflict management ; Conflictmanagement ; Konfliktregelung ; Organisationspsychologie
Internet Access
Description Access URL
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley044/95036410.html
Publisher description http://catdir.loc.gov/catdir/description/wiley037/95036410.html
Library Call Number Additional Info Location Last
EMBM  HD42.C68 1996 NRMRL/GWERD Library/Ada,OK 01/24/2011
ESAM  HD42.C68 1996 Region 10 Library/Seattle,WA 07/19/1996
Edition 1st ed.
Collation xx, 252 p. ; 24 cm.
Notes Includes bibliographical references (p. 245-246) and index.
Contents Notes Foreword / William L. Ury -- 1. How Organizations and Individuals Respond to Conflict -- 2. Recognizing Conflict Management as a System -- 3. Managing Conflict Effectively: Alternative Dispute Resolution and Dispute Systems Design -- 4. Involving the Stakeholders: Interest-Based Conflict Management Systems -- 5. Entry and Contracting: Starting the Systems Design Effort -- 6. Organizational Assessment: Looking at the Big Picture -- 7. Design Architecture: Constructing Conflict Management Models -- 8. Training and Education: Building the Knowledge and Skill Base -- 9. Implementation: Introducing the New System -- 10. Evaluation: Measuring Program Effectiveness -- 11. Incentives and Rewards: Creating Support for the System -- 12. Resistance and Constraints: Having Tea with Your Demons -- 13. Changing the Culture: Accepting Conflict and Encouraging Choice -- Epilogue: Implications for Improving Conflict Management Systems.
Place Published San Francisco
Access Notes Also issued online.
PUB Date Free Form c1996
Series Title Traced The Jossey-Bass conflict resolution series
BIB Level m
Cataloging Source OCLC/T
LCCN 95036410
OCLC Time Stamp 20110118115329
Language eng
Origin OCLC
Type CAT
OCLC Rec Leader 03129cam 2200553 a 45020