| Main Title |
EPA Needs to Improve Management Practices to Ensure a Successful Customer Technology Solutions Project. Audit Report. |
| CORP Author |
Environmental Protection Agency, Washington, DC. Office of the Inspector General. |
| Year Published |
2010 |
| Report Number |
EPA-10-P-0194 |
| Stock Number |
PB2010-115060 |
| Additional Subjects |
Management planning and control ;
Contracts ;
Customer satisfaction ;
Federal government agencies ;
Auditing ;
Deployment ;
Problem solving ;
Quality control ;
Implementation ;
Performance evaluation ;
Environmental Protection Agency (EPA) ;
Customer Technology Solutions (CTS) ;
Office of Inspector General (OIG)
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| NTIS |
PB2010-115060 |
Some EPA libraries have a fiche copy filed under the call number shown. |
|
07/26/2022 |
|
| Collation |
27p |
| Abstract |
The Office of Inspector General (OIG) conducted this audit in response to hotline complaints about the Customer Technology Solutions (CTS) desktop deployments. We evaluated the U.S. Environmental Protection Agency's (EPA's) implementation of CTS. Specifically, we sought to determine whether EPA had: (1) responded to resolve issues identified during CTS deployment, (2) put in place processes to eliminate recurring problems with deploying CTS, and (3) implemented oversight practices for the CTS contract. |
| Availability Notes |
Order this product from NTIS by: phone at 1-800-553-NTIS (U.S. customers); (703)605-6000 (other countries); fax at (703)605-6900; and email at orders@ntis.gov. NTIS is located at 5301 Shawnee Road, Alexandria, VA, 22312, USA. |
| PUB Date Free Form |
23 Aug 2010 |
| Category Codes |
68; 70B; 70F |
| NTIS Prices |
PC A03 |
| Document Type |
NT |
| Cataloging Source |
NTIS/MT |
| Control Number |
128602180 |
| Origin |
NTIS |
| Type |
CAT |
