||EPA Needs to Improve Management Practices to Ensure a Successful Customer Technology Solutions Project. Audit Report.
||Environmental Protection Agency, Washington, DC. Office of the Inspector General.
Management planning and control ;
Customer satisfaction ;
Federal government agencies ;
Problem solving ;
Quality control ;
Performance evaluation ;
Environmental Protection Agency (EPA) ;
Customer Technology Solutions (CTS) ;
Office of Inspector General (OIG)
||Most EPA libraries have a fiche copy filed under the call number shown. Check with individual libraries about paper copy.
||The Office of Inspector General (OIG) conducted this audit in response to hotline complaints about the Customer Technology Solutions (CTS) desktop deployments. We evaluated the U.S. Environmental Protection Agency's (EPA's) implementation of CTS. Specifically, we sought to determine whether EPA had: (1) responded to resolve issues identified during CTS deployment, (2) put in place processes to eliminate recurring problems with deploying CTS, and (3) implemented oversight practices for the CTS contract.
||Order this product from NTIS by: phone at 1-800-553-NTIS (U.S. customers); (703)605-6000 (other countries); fax at (703)605-6900; and email at firstname.lastname@example.org. NTIS is located at 5301 Shawnee Road, Alexandria, VA, 22312, USA.
|PUB Date Free Form
||23 Aug 2010
||68; 70B; 70F