| Main Title |
People skills : how to assert yourself, listen to others, and resolve conflicts / |
| Author |
Bolton, Robert,
|
| Publisher |
Prentice-Hall, |
| Year Published |
1979 |
| OCLC Number |
04908001 |
| ISBN |
0136557791; 9780136557791; 0136557619; 9780136557616 |
| Subjects |
Interpersonal relations ;
Interpersonal communication ;
Interpersonal communications
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EHAM TOAST |
TOAST54 |
|
Region 1 Library/Boston,MA |
03/23/2020 |
| EJDM HRD |
HM132.B65 |
|
Env Science Center Library/Ft Meade,MD |
09/10/1999 |
|
| Collation |
xv, 300 pages : illustrations ; 21 cm |
| Notes |
Includes bibliographical references and index. |
| Contents Notes |
Explores listening, assertion, and conflict management skills needed for the development of effective interpersonal communications and more meaningful human relationships, with an examination of barriers to communication. Skills for bridging the interpersonal gap -- Barriers to communication -- Listening skills (Listening is more than merely hearing -- Four skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving reflecting skills) -- Assertion skills (Three approaches to relationships -- Developing 3-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options) -- Conflict management skills (Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution -- Three essentials for effective communication). |
| Place Published |
Englewood Cliffs, N.J. |
| Title Ser Add Ent |
Spectrum book. |
| PUB Date Free Form |
©1979 |
| Series Title Untraced |
A Spectrum book |
| BIB Level |
m |
| Medium |
unmediated |
| Content |
text |
| Carrier |
volume |
| Cataloging Source |
OCLC/T |
| LCCN |
79012517 |
| OCLC Time Stamp |
20200321084918 |
| Language |
eng |
| Origin |
OCLC |
| Type |
CAT |
| OCLC Rec Leader |
02532cam 2200469 i 45010 |
