| Main Title |
Kentucky Transportation Cabinet: Annual Assessment of Customer Needs and Satisfaction: Mail Survey Report. |
| Author |
Anderson, P. ;
Hockensmith, K. ;
|
| CORP Author |
Kentucky Transportation Center, Lexington.;Kentucky Transportation Cabinet, Frankfort.;Federal Highway Administration, Frankfort, KY. Kentucky Div. |
| Publisher |
Nov 97 |
| Year Published |
1997 |
| Report Number |
KTC-97-24; KYSPR-98-175; |
| Stock Number |
PB98-131345 |
| Additional Subjects |
Highway planning ;
Transportation management ;
Surveys ;
Questionnaires ;
Kentucky ;
Customer surveys
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| NTIS |
PB98-131345 |
Some EPA libraries have a fiche copy filed under the call number shown. |
|
07/26/2022 |
|
| Collation |
78p |
| Abstract |
The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide 'Empower Kentucky' campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need to establish a baseline of customer satisfaction with the current highway system, and determine needs as perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to: (1) Ascertain Kentucky highway users' opinions on highway program priorities and satisfaction; (2) Compare and contrast these opinions with the data obtained in the NQI Survey; Issue reports that can be used to help guide highway investments and strategic planning. |
| Supplementary Notes |
Sponsored by Kentucky Transportation Cabinet, Frankfort. and Federal Highway Administration, Frankfort, KY. Kentucky Div. |
| Availability Notes |
Product reproduced from digital image. Order this product from NTIS by: phone at 1-800-553-NTIS (U.S. customers); (703)605-6000 (other countries); fax at (703)321-8547; and email at orders@ntis.fedworld.gov. NTIS is located at 5285 Port Royal Road, Springfield, VA, 22161, USA. |
| NTIS Title Notes |
Final research rept. |
| Category Codes |
85H; 43G; 91B |
| NTIS Prices |
PC A06/MF A01 |
| Document Type |
NT |
| Cataloging Source |
NTIS/MT |
| Control Number |
812802280 |
| Origin |
NTIS |
| Type |
CAT |
