| Main Title |
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report / |
| Other Authors |
|
| CORP Author |
National Performance Review (U.S.), |
| Publisher |
National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs., |
| Year Published |
1996 |
| Stock Number |
040-000-00670-2 |
| OCLC Number |
34560493 |
| ISBN |
0160485762; 9780160485763 |
| Subjects |
Benchmarking (Management)--United States ;
Total quality management in government--United States ;
Consumer complaints--United States ;
Consumer satisfaction--United States ;
Complaints (Administrative procedure)--United States ;
Customer services--United States
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| ELBM |
JK468.T67N37 1996 |
|
AWBERC Library/Cincinnati,OH |
02/28/1998 |
|
| Collation |
iii, 40 pages : illustrations ; 28 cm |
| Notes |
Cover title. Shipping list no.: 96-0169-P. "March 1996." Includes bibliographical references. |
| Place Published |
Washington, DC : |
| Alternate Title |
Best practices in resolving customer complaints Federal Benchmarking Consortium study report |
| PUB Date Free Form |
{1996} |
| BIB Level |
m |
| Cataloging Source |
OCLC/T |
| LCCN |
96140410 |
| Merged OCLC records |
1108895893 |
| OCLC Time Stamp |
19980223090606 |
| Language |
eng |
| SUDOCS Number |
PRVP 42.2:C 96/2 |
| Origin |
OCLC |
| Type |
CAT |
| OCLC Rec Leader |
01447nam 2200385 a 45020 |
