| Main Title |
Running an effective help desk planning, implementing, marketing, automating, improving, outsourcing / |
| Author |
Czegel, Barbara
|
| Publisher |
John Wiley, |
| Year Published |
1994 |
| OCLC Number |
30668307 |
| ISBN |
0471025445 (pbk. : acid-free paper) |
| Subjects |
Computer industry--Customer services--Management ;
Electronic office machine industry--Customer services--Management ;
Information Services--organization & administration
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EHAM |
HD9696.C62C96 1994 |
|
Region 1 Library/Boston,MA |
05/24/1996 |
|
| Collation |
xxi, 376 p. : ill. ; 24 cm. |
| Notes |
"Wiley/QED publication." Includes bibliographical references and index. |
| Contents Notes |
Basics -- Getting focused -- Internal workings of the help desk -- Structure -- Problem and work management -- Tracking -- Applying technology -- Toward automation -- Help desk tools -- Optimizing performance -- Measuring performance -- Marketing -- Cost/benefit analysis -- Outsourcing -- Case studies -- Help desk case #1: setup -- Help desk case #2: starting into automation -- Help desk case #3: working well. |
| Place Published |
New York : |
| PUB Date Free Form |
c1994. |
| BIB Level |
m |
| Cataloging Source |
OCLC/T |
| LCCN |
94026250 |
| Merged OCLC records |
32697889 |
| OCLC Time Stamp |
19960522085309 |
| Language |
ENG |
| Origin |
OCLC |
| Type |
CAT |
| OCLC Rec Leader |
01516cam 2200313 a 45020 |
