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Main Title EPA Needs to Improve Management Practices to Ensure a Successful Customer Technology Solutions Project. Audit Report.
CORP Author Environmental Protection Agency, Washington, DC. Office of the Inspector General.
Year Published 2010
Report Number EPA-10-P-0194
Stock Number PB2010-115060
Additional Subjects Management planning and control ; Contracts ; Customer satisfaction ; Federal government agencies ; Auditing ; Deployment ; Problem solving ; Quality control ; Implementation ; Performance evaluation ; Environmental Protection Agency (EPA) ; Customer Technology Solutions (CTS) ; Office of Inspector General (OIG)
Library Call Number Additional Info Location Last
NTIS  PB2010-115060 Some EPA libraries have a fiche copy filed under the call number shown. 07/26/2022
Collation 27p
Abstract The Office of Inspector General (OIG) conducted this audit in response to hotline complaints about the Customer Technology Solutions (CTS) desktop deployments. We evaluated the U.S. Environmental Protection Agency's (EPA's) implementation of CTS. Specifically, we sought to determine whether EPA had: (1) responded to resolve issues identified during CTS deployment, (2) put in place processes to eliminate recurring problems with deploying CTS, and (3) implemented oversight practices for the CTS contract.
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PUB Date Free Form 23 Aug 2010
Category Codes 68; 70B; 70F
NTIS Prices PC A03
Document Type NT
Cataloging Source NTIS/MT
Control Number 128602180
Origin NTIS
Type CAT