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OLS Field Name OLS Field Data
Main Title Best practices in customer service
Other Authors
Author Title of a Work
Zemke, Ron.
Woods, John A.
Publisher HRD Press ;
Year Published 1999
OCLC Number 40158872
ISBN 0814470289
Subjects Customer services ; Consumer Satisfaction ; Public Relations ; Service a la client ele
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
ELCM  HF5415.5.B484 1999 NVFEL Library/Ann Arbor, MI 12/21/2005
Edition 1st AMACOM ed. 1999
Collation xvii, 414 p. : ill. ; 28 cm.
Notes Includes bibliographical references.
Place Published Amherst, Mass. :
PUB Date Free Form 1999.
BIB Level m
Cataloging Source OCLC/T
LCCN 98031888
OCLC Time Stamp 20051219130636
Language eng
Origin OCLC
Type CAT
OCLC Rec Leader 00913cam 2200301 a 45020