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OLS Field Name OLS Field Data
Main Title Making quality work : the magic ingredient /
Author Labovitz, George H.
Publisher Organizational Dynamics, Inc.,
Year Published 1994
OCLC Number 35026826
Subjects Total quality management. ; Consumer satisfaction. ; Leadership.
Library Call Number Additional Info Location Last
EJBM  HD62.15.L23 1994 tape Headquarters Library/Washington,DC 09/17/2004
Collation 1 audiocassette : analog
Notes Recorded at the 6th annual National Conference on Federal Quality.
Contents Notes Discusses total quality management. According to Labovitz, the main ingredient to the success of TQM is the commitment of senior management to quality. The employees must be informed about the mission, vision, and values of the organization and must have an active role in bringing about quality improvement. Also, the needs of the customer must be met.
Place Published {Boston, Mass.} :
Corporate Au Added Ent Organizational Dynamics, Inc.
Conf Ti Added Ent National Conference on Federal Quality
PUB Date Free Form {1994}
BIB Level m
Medium sound recording
Cataloging Source OCLC/T
OCLC Time Stamp 20040915120801
Language eng
Origin OCLC
Type CAT
OCLC Rec Leader 01270nim 2200289Ia 45020