| Main Title |
Making quality work : the magic ingredient / |
| Author |
Labovitz, George H.
|
| Publisher |
Organizational Dynamics, Inc., |
| Year Published |
1994 |
| OCLC Number |
35026826 |
| Subjects |
Total quality management ;
Consumer satisfaction ;
Leadership
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EJBM |
HD62.15.L23 1994 |
tape |
Headquarters Library/Washington,DC |
09/17/2004 |
|
| Collation |
1 audiocassette : analog |
| Notes |
Recorded at the 6th annual National Conference on Federal Quality. |
| Contents Notes |
Discusses total quality management. According to Labovitz, the main ingredient to the success of TQM is the commitment of senior management to quality. The employees must be informed about the mission, vision, and values of the organization and must have an active role in bringing about quality improvement. Also, the needs of the customer must be met. |
| Place Published |
{Boston, Mass.} : |
| Corporate Au Added Ent |
Organizational Dynamics, Inc. |
| Conf Ti Added Ent |
National Conference on Federal Quality |
| PUB Date Free Form |
{1994} |
| BIB Level |
m |
| Medium |
sound recording |
| Cataloging Source |
OCLC/T |
| OCLC Time Stamp |
20040915120801 |
| Language |
eng |
| Origin |
OCLC |
| Type |
CAT |
| OCLC Rec Leader |
01270nim 2200289Ia 45020 |
