| Main Title |
Thriving on chaos : handbook for a management revolution / |
| Author |
Peters, Thomas J.,
|
| Publisher |
Harper & Row, |
| Year Published |
1988 |
| OCLC Number |
18620657 |
| ISBN |
9780060971847; 0060971843 |
| Subjects |
Industrial management--United States ;
Industry ;
Organization and Administration
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EJAM WISE |
HD70.U5P426 1988x |
WISE |
Region 3 Library/Philadelphia, PA |
09/13/2013 |
|
| Edition |
1st Perennial Library ed. |
| Collation |
xiv, 708 pages : illustrations ; 21 cm |
| Notes |
Includes bibliographical references (pages 671-684) and index. |
| Contents Notes |
Unit 1. Prescriptions for a world turned upside down. Chapter 1. Facing up to the need for revolution -- Chapter 2. Using the prescriptions: the essentials of proactive management -- Unit 2. Creating total customer responsiveness. Chapter 3. Specialize/create niches/differentiate -- Chapter 4. Provide top quality, as perceived by the customer -- Chapter 5. Provide superior service/emphasize the intangibles -- Chapter 6. Achieve extraordinary responsiveness -- Chapter 7. Be an internationalist -- Chapter 8. Create uniqueness -- Chapter 9. Become obsessed with listening -- Chapter 10. Turn manufacturing into a marketing weapon -- Chapter 11. Make sales and service forces into heroes -- Chapter 12. Launch a customer revolution -- Unit 3. Pursuing fast-paced innovation. Chapter 13. Invest in applications-oriented small starts -- Chapter 14. Pursue team product/service development -- Chapter 15. Encourage pilots of everything -- Chapter 16. Practice creative swiping -- Chapter 17. Make word-of-mouth marketing systematic -- Chapter 18. Support committed champions -- Chapter 19. Model innovation/practice purposeful impatience -- Chapter 20. Support fast failures -- Chapter 21. Set quantitative innovation goals -- Chapter 22. Create a corporate capacity for innovation -- Unit 4. Achieving flexibility by empowering people. Chapter 23. Involve everyone in everything -- Chapter 24. Use self-managing teams -- Chapter 25. Listen/celebrate/recognize -- Chapter 26. Spend time lavishly on recruiting -- Chapter 27. Train and retrain -- Chapter 28. Provide incentive pay for everyone -- Chapter 29. Provide an employment guarantee -- Chapter 30. Simplify/reduce structure -- Chapter 31. Reconceive the middle manager's role -- Chapter 32. Eliminate bureaucratic rules and humiliating conditions -- Unit 5. Learning to love change: a new view of leadership at all levels. Chapter 33. Master paradox -- Chapter 34. Develop an inspiring vision -- Chapter 35. Manage by example -- Chapter 36. Practice visible management -- Chapter 37. Pay attention (more listening) -- Chapter 38. Defer to the front line -- Chapter 39. Delegate -- Chapter 40. Pursue horizontal management by bashing bureaucracy -- Chapter 41. Evaluate everyone on his or her love of change -- Chapter 42. Create a sense of urgency -- Unit 6. Building systems for a world turned upside down. Chapter 43. Measure what's important -- Chapter 44. Revamp the chief control tools -- Chapter 45. Decentralize information, authority, and strategic planning -- Chapter 46. Set conservative goals -- Chapter 47. Demand total integrity. |
| Place Published |
New York : |
| PUB Date Free Form |
1988, c1987. |
| BIB Level |
m |
| Cataloging Source |
OCLC/T |
| LCCN |
88045121 |
| Merged OCLC records |
18859435; 970415374 |
| OCLC Time Stamp |
19960412164217 |
| Language |
ENG |
| Origin |
OCLC |
| Type |
CAT |
| OCLC Rec Leader |
00751cam 2200253Ia 45010 |
