Record Display for the EPA National Library Catalog


OLS Field Name OLS Field Data
Main Title Juran on quality by design : the new steps for planning quality into goods and services /
Author Juran, J. M.
Publisher Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International,
Year Published 1992
OCLC Number 24214669
ISBN 0029166837; 9780029166833
Subjects Quality control. ; Production management--Quality control. ; Kwaliteitszorg. ; Kwaliteitsverbetering. ; Qualitätsmanagement.--(DE-588)4219057-5
Internet Access
Description Access URL
Sample text
Table of contents
Table of contents
Contributor biographical information
Publisher description
Library Call Number Additional Info Location Last
ENAM  TS156.J854 1992 Region 7 IRC Library/Kansas City,KS 10/31/1992
Collation vi, 538 pages : illustrations ; 25 cm
Includes bibliographical references (pages 515-525) and index.
Contents Notes
1. How to Think About Quality Planning -- 2. Establish Quality Goals -- 3. Identify the Customers. Appendix: Then and Now in Quality Control -- 4. Determine Customer Needs -- 5. Provide Measurement -- 6. Develop Product Features -- 7. Develop Process Features -- 8. Develop Process Controls: Transfer to Operations -- 9. Strategic Quality Planning -- 10. Multifunctional Quality Planning -- 11. Departmental Quality Planning -- 12. The Data Base, Motivation, Training -- 13. Quality Planning for the Taurus: Case Example -- 14. Decisions for the Consumer Price Index: Case Example -- 15. Replanning the Product Development Process: Case Example -- Epilogue: What Should I Do Next? "Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy--service, manufacturing, and support--he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality." "Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics." "The author gives new emphasis to setting quality goals, planning in "multifunctional" processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations."--Jacket.