Record Display for the EPA National Library Catalog
RECORD NUMBER: 756 OF 1350| Main Title | ITIL V3 foundation complete certification kit : study guide and online course / | |||||||||||
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| Year Published | 2011 | |||||||||||
| OCLC Number | 783127125 | |||||||||||
| ISBN | 9781742442488; 174244248X | |||||||||||
| Subjects | Management information systems ; Systemfèorvaltning | |||||||||||
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| Edition | 3rd ed. | |||||||||||
| Collation | 256 pages : illustrations | |||||||||||
| Notes | Brisbane : Art of Service, 2011. |
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| Contents Notes | Introduction -- Common terminology -- The service lifecycle -- Service strategy -- Service design -- Service transition -- Service operation -- Continual service improvement -- ITIL Foundation exam tips -- Answers for review questions. |