Main Title |
Organizational development for knowledge management at water utilities / |
Author |
Bennet, David.
|
Other Authors |
|
Publisher |
Water Research Foundation, |
Year Published |
2011 |
OCLC Number |
711008722 |
ISBN |
9781605731025; 1605731021 |
Subjects |
Water utilities--Management--United States--Water utilities--Management ;
Knowledge management
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
ELAM |
HD4461.B46 2011 |
|
Region 5 Library/Chicago,IL |
07/05/2011 |
ELBM |
HD4461.B46 2011 |
|
AWBERC Library/Cincinnati,OH |
08/03/2011 |
|
Collation |
xxx, 96 p. : ill. ; 28 cm + |
Notes |
Appendices and Knowledge Management Toolkit on CD-ROM. Includes bibliographical references (p. 87-93). |
Contents Notes |
1. Introduction -- 2. Organizations implementing KM strategies and initiatives : benefits and costs -- 3. Roles of leadership and management -- 4. Characteristics that support knowledge sharing and learning organizations -- 5. Critical success factors and barriers to successful implementation of KM in drinking water utilities -- 6. The effects of alignment and misalignment between KM and core planning processes -- 7. An assessment tool -- 8. The KM toolkit -- References -- Appendix A. Survey results -- Appendix B. Project studies -- Appendix C. Knowledge management toolkit tools -- Appendix D. Assessment instrument questions and interpretations -- Appendix E. Knowledge management toolkit intro and process phases -- Appendix F. Business case for knowledge management -- Appendix G. Regulatory perspective for drinking water utilities -- Appendix H. Knowledge management toolkit ideas -- Appendix I. Knowledge management toolkit indexes -- KM toolkit. |