"This project will help utilities address the challenges of revenue gaps, which are exacerbated by rising customer expectations, declining water consumption, aging infrastructure, and necessary integration of utility finance functions with asset management, environmental justice, risk management, and other initiatives. The products of this project lay the groundwork for a shift in thinking by utilities to modernize financial and management practices by strengthening linkages among systems, processes, and decision-making practices. In addition to the research report, the project produced two spreadsheet tools: a Revenue Risk Assessment Tool and Customer Assistance Program Cost Estimation Tool. Both tools and accompanying tutorial videos are available on this project page under Project Resources/Web Tools."--Publisher's web site. 1. Background and methodology -- 2. Assessing the revenue resilience of the industry's business model -- 3. Factors influencing revenue resiliency -- 4. Strategies and practices for revenue resiliency.